Practice Manager offers a wide variety of financial reports that allow you to stay on top of your account receivables in both detail and in summary. Each office becomes familiar with certain reports that will satisfy their office’s basic financial questions, yet every day users are still discovering reports that work better for their unique…Read More

Are You Adding or Deactivating Providers from Provider Complete? Don’t Forget to Notify STI! It is important to keep STI up to date when you have a provider change in your office. If you are adding or deactivating a provider from Provider Complete, please make sure to complete the following enrollment form. If you are…

Read More
The electronic billing program, NEIC_P5, has been updated to correct the two issues listed below due to the MIPS C0-144 Medicare incentive payments. Before sending your next batch of electronic claims to Change Healthcare, click the Update Button (normally red) located on the Insurance Billing tab.  Follow the instructions and once you are back in…Read More
Medicare Explanation of Benefits (EOB) will now include MIPS Payments Adjustments. These adjustments will appear in the Medicare EOB as CO-144 claim adjustments. However, these payment amounts are not yet included in the Payment Remittance Report accessed via the Remittance > View Payments tab in Practice Manager. Until these amounts are included in this report,…Read More

Effective February 1, 2019, Excellus BlueCross BlueShield will no longer offer providers the payment option enabling them to receive a paper check, paper remittance and electronic remittance (835). As of February 1, the following payment options will be available: Paper check/paper remittance EFT/835 issued by InstaMed®, an independent health-care payment network that partners with the…

Read More

Reporting the CLIA # as Required by the Insurance Carrier for Laboratory Charges When the insurance carrier requires the CLIA # to be submitted, check the following areas of PM to confirm your setup is correct. 1. Practice Screen (Administration -> Practice Tables -> Practice): Enter the practice IH code and press enter. Select Billing…

Read More
Voids or Adjustments Did you know you can submit them Electronically or on the CMS1500 form to the Insurance Carriers? Contact the insurance carrier to verify they will accept voids and adjustments. Medicare will not accept Void or Adjustments electronically. When the insurance carrier tells you to send a Void or Adjustment follow the steps…Read More

Our latest in Insurance News:   Coding Advisor Providers are receiving errors on claim submissions due to the Coding Advisor program Change Healthcare is piloting. STI is not involved in this program but we are receiving calls because providers are concerned their claims are denying based on the diagnosis codes they use when submitting claims.  If you…

Read More

Recently commercial insurance companies are sending an incorrect indicator stating the insurance is a secondary and not the primary in the 835 remittance file. This is causing write offs not to be applied. The following adjustment in Practice Manger will allow the write off to post: Under the Remittance tab: *Remittance type = NEIC Remittance…

Read More

Check out the following tips!  #1 – Are you receiving your email confirmations from STI? When your EPS file is received at STI, an email confirmation is sent to the email address on file. It is important you remember to check your email to avoid statement delays. Emails are issued within 24 hours after receipt…

Read More