(Last Updated On: January 14, 2019)

Effective February 1, 2019, Excellus BlueCross BlueShield will no longer offer providers the payment option enabling them to receive a paper check, paper remittance and electronic remittance (835).

As of February 1, the following payment options will be available:

  • Paper check/paper remittance
  • EFT/835 issued by InstaMed®, an independent health-care payment network that partners with the Health Plan

If the office chooses to receive EFT/835 payments through InstaMed, they must contact InstaMed at www.Instamed.com and complete the registration process prior to February 1.

Providers have the option to have a third-party vendor receive the 835 on their behalf.  They have to select the third-party vendor option and select Change Healthcare from the drop-down box.

Providers can contact Instamed Customer Service at 1-866-467-8263 for assistance.


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