Waystar Clearinghouse
STI Computer Services & Waystar
STI Computer Services Announces Partnership with Waystar
STI Computer Services is excited to announced that we had signed a partnership agreement with Waystar to provide you with an alternative clearinghouse option due to the uncertainty of when Change Healthcare’s claims processing services will be fully restored.
The Waystar clearinghouse platform includes electronic claim submission, remittance, and eligibility verification, and a portal to monitor claim status, similar to the Change Healthcare Vision portal. Pricing is transaction based, and you will be invoiced monthly for usage charges. The following lists the cost for each transaction type:
- Claims: $0.11* (Paper Claims $0.82 each, $0.49 per additional page)
- Remits (payment line in the ERA): $0.04*
- Eligibility Verification: $0.14*
*To maintain these price levels, we are requiring a 1-year agreement when enrolling for the Waystar platform. The STI Computer Services – Waystar Clearinghouse Services Agreement must be completed and signed by the Practice Administrator and sent to jbrown@sticomputer.com, or faxed to 610-650-9278 to complete the enrollment process.
Additional Information & Resources
Waystar Getting Started Guide
Waystar Security Overview
Sign Up for Waystar
Add and Edit Provider Information on the Waystar Portal
Billing Conversion from Change Healthcare to Waystar
Waystar Account Setup Webinar (PPT Slide Deck)
Billing Conversion to Waystar Webinar (PPT Slide Desk)
General Waystar Q&A Webinar (PPT Slide Deck)
Getting Started with Waystar and Enrollments Webinar (PPT Slide Deck)
Getting Online with the Waystar Clearing House – Billing Services Webinar (3/27/2024)
This webinar will walk you through getting started with Waystar.
Waystar Account Setup Webinar (4/3/2024)
In this webinar you will learn how to connect to the Waystar portal, how to activate your Waystar account, and how to set up your Waystar Portal.
Billing Conversion to Waystar: Updating Practice Manager Billing Screens (4/4/2024)
In this webinar you will learn how to transition your electronic billing in Practice Manager from Change Healthcare to Waystar.
General Waystar Q&A Webinar (4/9/2024)
This webinar we will consist of a question-and-answer format for those that have activated their Waystar Portal and have completed the Waystar bill conversion in Practice Manager.
General Waystar Q&A Webinar (4/15/2024)
This General Waystar Q&A webinar will be available to answer any questions you have regarding the transition to and use of the Waystar Portal.
General Waystar Q&A Webinar (4/17/2024)
This General Waystar Q&A webinar will be available to answer any questions you have regarding the transition to and use of the Waystar Portal.
Getting Started with Waystar and Enrollments Webinar (4/30/2024)
The Getting Started with Waystar and Enrollments webinar is intended for new clients that have recently enrolled with Waystar and did not attend the initial webinars earlier this month.
Waystar Q&A Webinar (5/15/2024)
The Waystar Q&A webinar will be available to answer any questions you have regarding the transition to and use of the Waystar Portal.
Waystar Enrollments Webinar (4/5/2024)
In this webinar you will learn webinar about how to create enrollment requests on the Waystar Portal.
Getting Started with Waystar and Enrollments Webinar (4/30/2024)
The Getting Started with Waystar and Enrollments webinar is intended for new clients that have recently enrolled with Waystar and did not attend the initial webinars earlier this month.
Claims Management on the Waystar Portal (4/11/2024)
In this webinar you will learn about the Claims area of the Waystar Portal.
Claims and Remittance Review Webinar (5/2/2024)
The Claims and Remittance Review webinar will review the topics covered in the previous Claims Management and Remittance Training webinars earlier this month and will also include information and issues related to these topics that the STI Waystar team has recently encountered and want to share with you.
Waystar Remittance Training Webinar (4/23/2024)
This webinar will cover remittance training on the Waystar Portal.
Waystar Remittance Q&A Webinar (4/25/2024)
This webinar will be available to answer any questions you have regarding the Remittance on the Waystar Portal.
Claims and Remittance Review Webinar (5/2/2024)
The Claims and Remittance Review webinar will review the topics covered in the previous Claims Management and Remittance Training webinars earlier this month and will also include information and issues related to these topics that the STI Waystar team has recently encountered and want to share with you.
Waystar Eligibility Webinar (5/9/2024)
In this webinar you will learn about Eligibility on the Waystar Portal.
What are we currently paying for Change Healthcare and how does that compare to Waystar?
Presently, clients with their own servers are paying $15 per month, per NPI for EDI fees associated with the Change Healthcare clearinghouse. For clients on our cloud environment, EDI fees are included in their monthly ASP charges. Waystar charges are transaction based: $0.11 for Claims; $0.04 for Remits (payment line in the ERA); $0.14 for Eligibility requests.
If we choose to wait for the Change Healthcare clearinghouse to be restored is that still an option?
No. We were notified by Optum/Change Healthcare that they will not be restoring the OKC/Emdeon/Vision platform, which the platform we were using prior to the Change Healthcare cyber-attack. If you have not already done so, we encourage you to sign up for our Waystar Clearinghouse option. Click here for further details on the Waystar Portal and enrollment opportunities. Click here to view the notification regarding the Change Healthcare Restoration Update.
We signed up for Waystar, how soon can we get started sending claims?
Upon receipt of your Waystar enrollment and signed agreement, we will promptly request the creation of your account on their platform. Please note that an upgrade to the latest version of the ChartMaker Medical Suite will be necessary to facilitate the transition to Waystar for claims submission.
What can we do while waiting for the Waystar account to be setup?
As you await the setup of your Waystar account, we suggest identifying the necessary payer enrollments to expedite the process once your account is active. Please refer to the Waystar payer list for this.
What changes will need to be made in Practice Manager to transition our billing from Change Healthcare to Waystar?
Our STI Development team is diligently working to streamline the transition process within Practice Manager. While an upgrade to the latest version of the ChartMaker Medical Suite is required, transitioning billing from Change Healthcare to Waystar will also involve manual adjustments to Billing Types and inputting your Waystar credentials.
What is considered a transaction?
For Claims, an encounter is a claim transaction.
For Remits, a payment line in the ERA is a transaction.
For Eligibility, each patient request is a transaction.
How can I get my ERAs that are in Change Healthcare’s system?
Contact the payers directly for copies of the missing remittances.
Was any patient PHI (Protected Health Information) compromised during the Change Healthcare cybersecurity data breach?
STI has received several inquiries from our clients regarding the data breach at Change Healthcare and whether patient PHI has been compromised. Currently, we do not know the full extent of the breach and whether any patient PHI has been compromised.
What we do know is that the data breach at Change Healthcare did not affect the STI cloud environment or software. This data breach occurred outside the STI network, and Change Healthcare has not stated what, if any, PHI was affected.
All updates regarding the Change Healthcare breach can be found at the following websites: UnitedHealth Group and Information on the Change Healthcare Cyber Response – UnitedHealth Group.