Webinars

STI's 2024 Webinars

STI's 2024 Webinar Videos

In this webinar we introduce the new e-Statement feature for patient billing. Looking for a way to reach your patients quicker when it comes to sending patient statements and receive payments sooner while reducing the cost of patient billing? Join us for an introduction to the e-Statement feature that sends patients a text or email with a link to view and pay invoices. Sign up today to get a firsthand look at Practice Manager’s new Patient Billing options.

How to solve the Change Healthcare (Emdeon) Clearinghouse Issues and Get your Practice’s Cash Flow Back Online

Per a recent American Medical Association (AMA) survey, 77% of polled respondents continue to experience service interruption since the Feb 21st Cyberattack.  These include:

  • Suspension of Payments
  • Lost Payments
  • Inability to Submit claims.
  • Increased workflow
  • Member Eligibility interruption

What are your options?

  • Hope and wait for the Change Healthcare’s (formally Emdeon Platform) to come back online?
  • Submit claims on paper or on payer websites?
  • Navigate to another clearinghouse with proven reputation and results

Other topics include:

  • What are the options if I am not a current STI client?
  • What is STI Revenue Cycle Management and how can it help?
  • How can STI RCM eliminate the headache with the transition to Waystar?

Join us for a free 30-minute webinar on Wednesday May 29th at 12:30PM EDT to learn how to move your practice to the functioning Waystar claims clearinghouse.  In addition to this educational workshop, we will also review other options that will save you time and minimize the staff burden of this transition and get your insurance claims paid quickly. Join us to learn more.

Background: Many medical practices are still dealing with the negative repercussions and cash flow issues of the February 21st cyberattack on Change Healthcare. Since then, STI’s RCM Division has also identified other payment issues besides those reported by the AMA survey. These include an increased need to monitor acceptance and rejection reports, claims not consistently reaching the payor via suggested alternative billing methods, a higher percentage of denials, and payments had to be manually posted which increases staff workload and decreased efficiency of secondary and patient billing.

There was a need to move to an alternative claims clearinghouse rather than waiting any longer. At STI RCM we moved our clients to the Waystar claims clearinghouse and have been conducting weekly webinars to assist clients in making this transition for since April. Additionally, we have heard from non STI billing clients that their current, legacy medical software vendor is unresponsive in assisting them with the problem. In response, we are opening our Waystar webinar session to all medical practices that have not make a transition to an alternative clearinghouse on Wednesday May 29th at 12:30 EDT. Please join us for this informative session.

Over 1,400 individuals responded to an informal AMA© survey on the impact of the Change Healthcare cyberattack on physician practices on April 23rd.

The Waystar Q&A webinar will be available to answer any questions you have regarding the transition to and use of the Waystar Portal.

In this webinar you will learn about Eligibility on the Waystar Portal.

The Claims and Remittance Review webinar will review the topics covered in the previous Claims Management and Remittance Training webinars earlier this month and will also include information and issues related to these topics that the STI Waystar team has recently encountered and want to share with you.

The Getting Started with Waystar and Enrollments webinar is intended for new clients that have recently enrolled with Waystar and did not attend the initial webinars earlier this month.

This webinar will be available to answer any questions you have regarding the Remittance on the Waystar Portal.

The Waystar Remittance Training webinar will cover remittance training on the Waystar Portal.

This General Waystar Q&A webinar will be available to answer any questions you have regarding the transition to and use of the Waystar Portal.

This General Waystar Q&A webinar will be available to answer any questions you have regarding the transition to and use of the Waystar Portal.

In this webinar you will learn about the Claims area of the Waystar Portal.

This webinar we will consist of a question-and-answer format for those that have activated their Waystar Portal and have completed the Waystar bill conversion in Practice Manager.

General Waystar Q&A Webinar (PPT Slide Deck)

In this webinar you will learn webinar about how to create enrollment requests on the Waystar Portal.

In this webinar you will learn how to transition your electronic billing in Practice Manager from Change Healthcare to Waystar.

Billing Conversion to Waystar Webinar (PPT Slide Desk)

In this webinar you will learn how to connect to the Waystar portal, how to activate your Waystar account, and how to set up your Waystar Portal.

Waystar Account Setup Webinar (PPT Slide Deck)

We are excited to announce that STI Computer Services has signed a partnership agreement with Waystar to provide you with an alternative option for electronic claim submission, remittances, and eligibility verification. Due to the uncertainty of when Change Healthcare’s services will be fully restored, we felt that providing an alternative billing option was in our clients’ best interest. This webinar will walk you through getting started with Waystar.

We invite you to join us for a Town Hall Meeting with Ted Itzkowitz, President of STI. He will talk about the Change Healthcare cyber-attack, it’s impact on our clients and STI, the decision to hold for the Change Healthcare service restoration, and the path forward out of this terrible situation that has impacted you, STI, and the entire Healthcare community.

In response to the Change Healthcare service disruption, an alternate solution is now available for sending your electronic professional commercial claims using Availity Essentials portal. Please review the documentation for this process and attend the webinar where we will review the steps your office will follow, starting with the Availity Essentials enrollment.

Does your office submit electronic Medicare claims to Novitas (PA, MD, NJ, MD)? If yes, there is a solution now for you to send your electronic Medicare claims through the Novitasphere portal. Take the time now to review the documentation for this process and attend the webinar which will review the steps your office will follow, starting with the Novitasphere enrollment.

STI's 2023 Webinar Videos

RCO for Medical Practices & Facilities 2023 Webinar Videos

STI & MSSNY 2022 - 2023 Webinar Videos

In this webinar you will learn about various Cybersecurity Threats that have been trending in 2023. Keeping your medical practice’s network up and running while ensuring your system and data is safe and secure can be a daunting task. Let STI Managed Services help you understand cybersecurity risks and learn about IT solutions and services we offer to keep your practice protected and running without interruption. A special guest session from Datto/Kaseya Systems Business Continuity and Disaster Recovery will be included. Some of the topics that will be covered in this webinar include:

  • Overview of current cybersecurity threats in the healthcare industry
  • Importance of proactive cybersecurity measures
  • Importance of employee training and education
  • Best practices for securing your practice’s network
  • Data backup and disaster recovery solutions
  • Importance of a business continuity plan
  • Trends to watch out for in 2023

The demand of running a modern medical practice requires more time from your office staff. It is not just about managing insurance claims, referrals, and authorizations. Greater knowledge is required with insurance mandates and timely filing. What time is left for patient care, let alone focusing on managing your revenue cycle and cash-flow? Lack of billing knowledge, and unaddressed factors like billing inaccuracies, too late filing, lapses in follow-ups on denials, and overlooked secondary carrier billings can lead to significant revenue leakage.

Many medical practices and health-delivery systems prefer to be less involved in the day-to-day of back-office processes including billing, collecting, posting payments, managing denials, and calling insurance companies for proper payment. There is a better way. Outsourcing to a skilled and competent Revenue Cycle Management company like STI can help. We invite you to our upcoming webinar. Dive deep into the merits of outsourcing, demystifying the notion that it equates to relinquishing control. Discover how leading firms offer enhanced expertise, efficiency, accountability, and compliance – all while boosting your bottom line. Equip yourself with the right questions to evaluate potential outsourcing partners and understand why a growing number of practices are realigning their staffing priorities to let seasoned professionals handle their collections.

Running a medical practice imposes layers of complexity unimaginable by most. One needs to be an expert in medical records, human resources, reimbursements, employee benefits, finance, vendor contracts, compliance, OSHA…. The list never ends. Somehow you are expected to manage all of this while you only want to take care of the health of patients which is why you wanted to be a physician to begin with.

Don’t lose hope. There is help. Join us in our free multiple part educational series to discuss “The Business of Medicine.”

In our second program we will address such topics:

  1. Patient abandonment issues in the “traveling” provider world – Here we will discuss how to address patient care and business issues when a traveling provider no-shows or terminates his or her contract on short notice.
  2. Permissible employee payroll deductions– This section will focus on what deductions an employer may make from an employee’s paycheck, including, but not limited to, costs related to non-required education and training.
  3. Charging insured patients a credit card processing fee – Payor contracts have very stringent terms with regard to what fees can be charged to beneficiaries. We will discuss whether it is permissible to charge patients a credit card processing fee.
  4. The importance of negotiating payor contracts – Payor contracts are incredibly one-sided. This section will address the importance of negotiating the terms and conditions of a contract including, but not limited to, fees, assignment provisions, and indemnity.
  5. Recent overpayment recovery actions – Here we will discuss two recent overpayment actions from payors.

Starting in 2022 changes by Federal and State agencies through the No Surprise Act now require all medical providers and hospitals to maintain accurate records to within 30 days of modification or steep penalties and risk of plan expulsion. Provider credentialing is a regulated process of assessing the qualifications of specific types of providers. This procedure requires providers such as doctors, and other allied healthcare professionals to show they have the proper education, training and licenses to care for patients. In addition to attestations by CAQH, Medicare PECOS, State Health Departments, and legacy platforms.

In this webinar you’ll be introduced to the Provider Credentialing Services and Maintenance options that the STI RCM Credentialing team has, whether it be a one-time need for provider addition/deletion/modification, or one of our maintenance programs to meet the needs of NCQA standards and revalidations.

When you started your practice you likely didn’t realize you were actually opening a business. Many just set up the office, hire a few staff, start scheduling patients, and anticipate it will all work out with a reasonable quality of life.  Boy, did you think wrong. Running a medical practice imposes layers of articulated complexity in addition to traditional business with topics such as Reimbursement Models, Anti-Trust and Stark, Accountable Care Organizations, wRVUs, Risk-Mitigation, OIG, HHS and CMS Compliance. Top this with you needing to be an expert in human resources, employee benefits, accounting and finance, vendor contracts, commercial general liability and OSHA. All of this while you need to take care of the health of patients which is why you wanted to be a physician to begin with.

Don’t lose hope. There is help. Join us in our free multiple part educational series to discuss “The Business of Medicine.”

In the program you will learn:

  • Practicing Medicine is not just about treating patients.
  • Business principles – both traditional and healthcare driven.
  • Learn what risks to avoid and consequential actions.
  • Knowing when to seek the right help from the right people.

All of your practice expenses are going up so why would you willingly throw away 9% of your income in penalties and forfeit incentive payments?

That is exactly what you are doing if you elect not to participate in the Merit-Based Incentive Payment System (MIPS).  It is still not too late to start for 2023. Avoid the losses and boost your income.  Find out how.

Enroll today in our free educational webinar that will guide you through MIPS.

In the short program you will:

  • Get a better Understanding of the MIPS Incentives and Penalties
  • Learn Eligibility Requirements to participate
  • Identify Important Dates and reporting time-lines
  • Understand the differences of Quality, Cost, Improvement Activities and Promoting Interoperability
  • Simplify the complexity of the Key Elements
  • Find out which Provider Types are eligible to enroll and the ease of using federal web sites to verify your status

Whether you are new to MIPS or currently participate within the program, this session will enhance your knowledge and make sure you are familiar with any new changes. Take an action now that will increase your bottom line, improve quality outcomes and provide an even better experience for your patients.

The demands of running a modern medical practice requires more time from your office staff. The fact of the matter is that there is just more work to do. The list has grown and become more complex. It is not just about managing insurance claims, referrals and authorizations, greater knowledge is required with insurance mandates, technology requirements including Electronic Medical Records, e-Prescribing, HIPAA, Cybersecurity and…everything else. What time is left for patient care, let alone focusing on managing your Revenue Cycle and cash-flow?

Many medical practices and health-delivery systems prefer to be less involved in the day-to-day of back-office processes including billing, collecting, posting payments, managing denials and calling insurance companies for proper payment. There is a better way. Outsourcing to a skilled and competent Revenue Cycle Management (RCM) Partner. Join our program on March 8th, “Understanding Outsourcing,” to explore the benefits of Outsourcing. Outsourcing does not mean lack of control. Find out how trusted firms provide greater knowledge and experience, are more efficient and effective, are accountable and compliant, and increase net income and cut costs. Learn what questions to ask an outsourcing company in the interviewing process and find out why so many practices are choosing to re-focus their own staffing needs and let the professional focus on the collection your money.

Have you heard about Revenue Cycle Management (RCM)? It is the process of managing the healthcare revenue cycle within your office so that you get paid for what you do. It sounds simple but it is not because medicine is a highly regulated industry, and there are many rules about what you can bill and collect for your services, and when you need to submit those bills.

The revenue billing cycle includes the entire patient billing process from new patient registration to the patient/physician encounter, charge and diagnoses entry and verification; to your back-office processes of entering and sending charges to the insurance carriers, following up to ensure that they were received and entered into the carriers computer for payment and not rejected, making insurance appeals and follow-up if they are incorrectly paid or rejected, spending a lot of time on hold waiting to speak with a carrier, then posting payments and recording the collection to reduce the total balance. And. If the patient has secondary or additional insurance coverage the whole process needs to be repeated before you can send a bill to the patient. All of this must be done within a time frame called “timely filing” or you can’t collect for your work. Once you bill the patient you need to collect and post that patient payment against the balance and that was just for one procedure.

Plus, you need to be paying attention to programs like MIPS to ensure that your payments are not being reduced because you are not using an Electronic Medical Record System with ePrescribing and not following the compliance requirements of the carriers.

So, the key to this process is to have an organized billing staff with the knowledge of regulations that can positively or negatively affect your compensation; have a good, computerized billing software system, and to not make billing errors or lapses that would reduce the amount of monetary reimbursement to your medical practice. Plus, your billing staff needs to have some quiet time without interruptions to do their work. Often this is an issue in a medical office where everyone chips in to do everything especially during medical emergencies, or with patients calling on the telephone to question why the insurance company didn’t pay the whole bill.

There are many coding changes for the 2023 calendar year. The Evaluation and Management code sets that impact virtually all specialties have further revisions. It is critically important to understand the impacts of these changes upon your documentation, work-processes and the potential changes to revenue that might result. Attend an educational update on January 11th of the Evaluation and Management changes for Office, Hospital and Clinic visits.

You will learn what procedure codes have been added, deleted, and revised as well as the relative descriptors. By becoming more acutely aware of the documentation updates, you will understand what requirements are necessary to support levels of service; moreover, not waste your time on inconsequential notes as the 1995 and 1997 CMS Guidelines become obsolete.

In this webinar, we will introduce you to Cybersecurity Trends that are affecting the Healthcare industry. The cybersecurity landscape keeps evolving as bad characters continue to get more creative. Over the last year, they have come up with new attack vectors and adjusted their tactics to circumvent ways that had been implemented to prevent them in the past.

STI’s Director of Technical Services, Al Toper, is an Air Force veteran with over 40 years in the technology field. Please join him as he shows you these new attack vectors and things you can do to help prevent you from being the next victim.

STI Managed Services is an award winning, full-service IT division within STI. They sell, install, and support technology for hundreds of medical practices, financial companies, and the SMB market. Their team is made up of a large group of IT specialists. They are also a member of the Varnex Community. A national group of MSP companies that provide guidance for the future of IT.

User Group 2021 - 2023 Webinar Videos

In this webinar you will learn about various Cybersecurity Threats that have been trending in 2023. Keeping your medical practice’s network up and running while ensuring your system and data is safe and secure can be a daunting task. Let STI Managed Services help you understand cybersecurity risks and learn about IT solutions and services we offer to keep your practice protected and running without interruption. A special guest session from Datto/Kaseya Systems Business Continuity and Disaster Recovery will be included. Some of the topics that will be covered in this webinar include:

  • Overview of current cybersecurity threats in the healthcare industry
  • Importance of proactive cybersecurity measures
  • Importance of employee training and education
  • Best practices for securing your practice’s network
  • Data backup and disaster recovery solutions
  • Importance of a business continuity plan
  • Trends to watch out for in 2023

The webinar will be conducted by industry experts from STI Managed Services and will also feature a special guest session from Datto/Kaseya Systems, a leading provider of business continuity solutions. Don’t miss out on this opportunity to learn about the latest cybersecurity threats and trends in the healthcare industry.

In this webinar you will learn about the changing landscape of HIPAA and Cybersecurity and what you need to know to stay ahead.

STI’s special guest the Compliancy Group will provide a general overview and discussion on the following topics: Securing your PHI data and what you need to know about HIPAA compliance and Cybersecurity. The session includes a crash course in HIPAA compliance for Healthcare Providers and the crucial relationship between HIPAA compliance and Cybersecurity.

In this webinar you will learn about the ChartMaker Clinical Electronic Medical Record System for Medical Practices and Facilities.

STI will provide a general overview on the web based Clinical EMR and a product overview demonstration. With STI’s Clinical EMR practices can send electronic prescriptions, receive electronic laboratory results, provide a patient portal to communicate with your patients and create char notes from anywhere that you have an internet connection. Clinical also provides the ability to participate and report in the Medicare Merit Based Incentive Program (MIPS) that affects the amount of your reimbursement for medical procedures that are paid by Medicare, and it works with Dragon’s Medical Voice Recognition software.

In this webinar you will learn what’s new in MIPS for 2023 and about the various program requirements.

STI will provide a general overview on the 2023 Traditional MIPS requirements. The Medicare Merit Based Incentive Program (MIPS) affects the amount of your reimbursement for medical procedures that are paid by Medicare. The MIPS program affects payments by as much as a 9% reduction or increase based upon your MIPS score.

In this webinar you will learn about various Cybersecurity Threats that have been trending in 2022.

In this webinar you will be introduced to the new STI Provider Credentialing Services and Maintenance Programs.

In this webinar we introduce the new e-Statement and Bill reminders feature for patient billing.

In this webinar you’ll learn about the ChartMaker Mobile application.

Providers, Billers, and Front Desk personnel, this webinar is for everyone. Whether you’ve been using ChartMaker® Medical Suite 10 days or 10 years, we find many offices are not aware of the full range of features and options available, many at no additional charge. We want to help you save time and money!

In this webinar you will learn how to use the Note Section template control in ChartMaker® Clinical, in conjunction with the ChartMaker® PatientPortal and CDA exports used for direct messaging, HIEs, and CDA interfaces, to comply with the data requirements in 21st Century Cures Act.

In this webinar you will learn how to use the NEW Immunization Barcode Scanning feature in the ChartMaker® Medical Suite.

In this webinar video you will learn what is new in MIPS for 2022 and about the various program requirements.

In this webinar you learn all about the new STI Electronic Faxing Module that allows you to send and receive faxes and documents directly from ChartMaker’s Practice Manager and Clinical EMR in less time and less cost.

In this webinar you’ll learn all about the new Dragon Medical One Voice Recognition software that allows you to create chart notes by talking to your ChartMaker Electronic Medical Record System in less time.

In this webinar you’ll learn all about the new ERA feature that allows you to view ERA data associated with a specific payment for a patient in Practice Manager.

In this webinar you’ll learn about the ChartMaker Mobile application.

In this webinar you’ll learn about Patient Pay Online to increase your cash flow. Use of virtual care is growing amongst organizations using STI Computer Services as a safer way to deliver care to patients. The payment experience for virtual visits should be contactless as well. We offer virtual care and payment options:

  • Enable patients to make payments through a variety of channels, including online 24/7 from any device through the InstaMed Patient Portal.
  • Guarantee payments or follow-up calls by securely saving a payment method on file or by taking advantage of tools such as payment plans.
  • Deliver payment notification receipts to staff and patients via email and text.

In this webinar you’ll learn about the Patient Reminder Module.