STI Computer Services

Advancing the delivery of ambulatory healthcare for clinicians with Service, Technology and Innovation.


Our History, Your Future

Healthcare has become complicated to navigate. Medical practices have become difficult to manage. An innovative company with flexible solutions is needed to guide you through these ever-increasing challenges.

For almost 40 years, STI Computer Services has been your healthcare partner providing software and support to thousands of medical practices.

  • Since 1979, our mission as a Healthcare Technology Company is to:

    • Provide comprehensive, intuitive Health IT solutions
    • Provide peace of mind and security to clients in the ever-changing, fast-paced world of Healthcare and Information Technology
    • Transform the healthcare landscape by improving the efficiency of small to mid-size medical practices

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Did You Know?

STI developed one of the first Practice Management and EMR systems in the country?

  • Why STI?

    • Developed one of the first Practice Management and EMR systems in the country
    • With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry
    • We pride ourselves on meaningful connections with clients to serve as more than vendors, but as their partners in their success

Partners

Our proud partners and affiliations include:

  • Drummond Certified - ONC Health IT - 2015 Edition
  • Nuance Dragon Advantage Partner
  • SureScripts White Coat of Quality award for 2012, 2013 and 2015
  • Microsoft Silver Partner
  • Hewlett Packard Enterprise Partner Ready Business Partner
  • Compliancy Group - HIPAA Seal Of Compliance
  • HP Inc Partner First Silver Partner
  • ESET Gold Partner
  • Varnex- Trusted IT Advisors- Member
  • Original Member of the HIMSS Electronic Health Records Association (EHRA)
  • InstaMed, a J.P. Morgan company

Meet the Team

With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry.

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Ted Itzkowitz

President
Swithin Chandler2 Q

Swithin Chandler

CTO and Director of Software Development
Chad VerDow

Chad VerDow

Software Development Manager
Mark Allen

Mark Allen

Division President
Barbara Lee copyQ

Barbara Lee

Professional Services and Support Manager
Jim Diaz

Jim Diaz

Technical Services Manager
Joe Cerra Q2

Joe Cerra

Sales Manager
Karen Gibble

Karen Gibble

RCM Division Manager
Dana Schubert Q

Dana Schubert

Technical Help Desk Manager
Dawn Gaskill

Dawn Gaskill

Director of Client Services
Beth Dane

Beth Dane

Product Manager
DanWoodsNewQ (2)

Dan Woods

Internal IT Manager
Al Toper

Al Toper

Director of Technical Services
Kristin Babula Q

Kristin Babula

Quality Assurance Manager

Careers

STI Computer Services is searching for talented professionals to facilitate our continuous growth in the Healthcare Information Technology Marketplace. We currently seek candidates to fill the available positions listed below.

If you feel your qualifications are a match for any these available positions, please follow the application instructions contained in the contact section for each posting.

JOB TITLE:  Medical Billing Specialist (Bridgeton, NJ)

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices in our Bridgeton, NJ office. 

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist (Bridgeton, NJ)

  • Drop files here or

Job Title: Product Owner
Location: Eagleville, PA
Department: Product Development
Reports To: Product Manager

POSITION SUMMARY
STI uses Scrum as the product development framework and this role will serve as one of multiple product owners for multiple Scrum teams that work on the ChartMaker family of products; Medical Suite, Health Portal, Patient Portal, and Mobile App. The product owner acts as the key stakeholder for software projects, establishing the vision, researching and defining requirements, maintaining and prioritizing the product backlog of projects, and providing guidance and feedback to the scrum team members throughout the software projects.

It’s a role with great responsibility because it requires skills that include an energetic and inspiring personality, insightful leadership, creative product vision, excellent communication, patient listening, and reasoned decision-making. When it comes to project and feature priorities, the product owner must synthesize input from clients, market research, support/training personnel, software development teams, government programs, and business objectives in a way that supports the continual delivery of new software increments to STI’s clients. This role is also part of the team that is responsible for multiple software certifications by third parties.

The ideal candidate for this role has experience in being a scrum product owner as well as experience in Health IT, preferably in electronic health record (EHR) systems.

As part of a relatively small software development organization, this influential role offers many rewarding opportunities and responsibilities not available at larger corporations with highly differentiated roles. Among those opportunities is the satisfaction of having a greater influence on the software products and on client happiness and success.

DUTIES & RESPONSIBILITIES

  • Become an authority on existing product functionality related to requirements you manage.
  • Serve as the “Go To” person for domain information.
  • Educate the teams about the healthcare domain.
  • Read and translate government regulatory publications
  • Work with stakeholders to elicit business needs.
  • Identify errors or flaws in existing functionality and document corrective measures.
  • Translate business needs into software requirements.
  • Research existing features in other EHR systems.
  • Write requirements, expected results, user stories, and use cases.
  • Facilitate product backlog grooming sessions.
  • Participate in the preparation and conduct of product certifications.
  • Engage and work with third party technology vendors.
  • Ensure requirements are clear, understood, and prioritized.

TRAVEL REQUIREMENTS
(< 5%) Limited travel is required for the purpose of visiting customer sites (medical practices) to learn more about the business domain. These are usually day trips. Other travel requirements on an annual basis may include, 1 or 2 multi-day trips to the Syracuse office to work with the members of Product Development based there.

WORK ENVIRONMENT
(The corporate culture is reflective of dedicated, team-oriented professionals.

The work environment is informal in attire except when meeting directly with clients (medical professionals) for which at least business casual is appropriate.

Normally, working from home at times is an accepted practice and has been part of our culture for years. During global pandemics, as we have now, full-time remote work is necessary. The company provides equipment (e.g., computer, monitors, webcam, audio headset, etc.) in the office, but you are responsible for providing virtually all home-office equipment. At the current time, considering the extended remote work, some peripheral equipment can be taken home. Assuming a return to normal sometime in 2021 or even 2022, we may continue remote work on a more significant basis than in the past. However, this position is not considered a full-time remote position in the conventional sense as we value the benefits that in-person collaboration has on developing rapport, chemistry, and culture. For that purpose, living within commuting distance is desired.

SKILLS & QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each duty satisfactorily. In addition, the qualities and experience listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The education and experiences listed below represent the best candidate for this position.

EDUCATION
Bachelor’s Degree or higher, preferably in a Health Information field.

EXPERIENCE

  • 3+ years of professional experience as a business analyst.
  • A strong understanding of user experience (UX) design principles.
  • Experience in the healthcare industry, particularly with practice management and EHR systems.
  • Experience working in an Agile/Scrum shop, with Scrum teams.
  • Experience with Microsoft Team Foundation Server, DevOps (for project management).
  • Experience in, or an aptitude to work with, software installation and configuration.

PERSONAL PROFILE

  • Self-driven with the ability to work independently.
  • Think creatively, outside the box.
  • Excellent researcher.
  • Strong analytical and critical thinking ability, and a scientific approach to solving problems.
  • Solve problems with a mix of creativity, deep analysis, and teamwork.
  • Superb reading comprehension.
  • Excellent writer and communicator; concise/precise word crafter.
  • Equally good listener.
  • Ability to negotiate conflicting opinion, develop consensus, and to provide constructive feedback.
  • Capable of big picture awareness and attention to detail. For example, reference “capitation” embedded in this bullet point when interviewing for the position to show you thoroughly read this job description.
  • Able to manage multiple projects in a fast-paced environment.
  • Flexible attitude, Self-Confidence, and humility.
  • Ability to lead a discussion and drive functional, domain-appropriate solutions.
  • A love of learning and improving what you work with.

BENEFITS
Employee benefits include subsidized medical insurance, paid life insurance, paid short- and long-term disability insurance, a 401k retirement program, profit sharing, and paid holidays and vacation.

STI Computer Services is an Equal Opportunity Employer.

TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Business Analyst

  • Drop files here or

Job Title: Technical Help Desk Representative
Location: Syracuse, NY
Department: Technical Services
Reports To: Help Desk Manager

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide excellent technical support and customer service to our clients via email, telephone, and remote troubleshooting.

  • Main point of contact for incoming technical support issues/requests
  • Troubleshoot incoming technical support issues
  • Escalating or re-routing calls to appropriate departments
  • Logging of all customer interactions into HDS
  • Utilize managed services to proactively respond to hardware issues
  • Light shipping and receiving and inventory control
  • Prepare new servers and workstations for installation
  • Repair broken customer/loaner equipment
  • Provide occasional emergency support after regular business hours and weekends
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures

EDUCATION AND/OR WORK EXPERIENCE REQUIREMENTS

  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent troubleshooting/problem solving skills
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • High school diploma or GED required
  • Prior helpdesk/technical support experience preferred

PHYSICAL REQUIREMENTS

  • Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
  • Must be able to lift and carry estimated up to 50 lbs.
  • Must be able to talk, listen and speak clearly on telephone

TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Technical Help Desk Representative

  • Drop files here or

JOB TITLE:  Medical Billing Specialist (Eagleville, PA)

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices in our Eagleville, PA office. 

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist (Eagleville, PA)

  • Drop files here or

JOB TITLE:  Medical Billing Specialist (Hagerstown, MD)

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices in our Hagerstown, MD office. 

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist (Hagerstown, MD)

  • Drop files here or