About STI

STI Computer Services

Advancing the delivery of ambulatory healthcare for clinicians with Service, Technology and Innovation.

Our History, Your Future

Healthcare has become complicated to navigate. Medical practices have become difficult to manage. An innovative company with flexible solutions is needed to guide you through these ever-increasing challenges.

For almost 40 years, STI Computer Services has been your healthcare partner providing software and support to thousands of medical practices.

Since 1979, our mission as a Healthcare Technology Company is to:

  • Provide comprehensive, intuitive Health IT solutions
  • Provide peace of mind and security to clients in the ever-changing, fast-paced world of Healthcare and Information Technology
  • Transform the healthcare landscape by improving the efficiency of small to mid-size medical practices

Why STI?

  • Developed one of the first Practice Management and EMR systems in the country
  • With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry
  • We pride ourselves on meaningful connections with clients to serve as more than vendors, but as their partners in their success

value based healthcare STI

DID YOU KNOW?

 STI developed one of the first Practice Management and EMR systems in the country?

Our proud partners and affiliations include:

  • Original Member of the HIMSS Electronic Health Records Association (EHRA)
  • SureScripts White Coat of Quality award for 2012, 2013 and 2015
  • Nuance Dragon Advantage Partner
  • Microsoft Silver Partner

Our proud partners and affiliations include:

  • Hewlett Packard Enterprise Partner Ready Business Partner
  • HP Inc Partner First Silver Partner
  • ESET Gold Partner
  • Varnex- Trusted IT Advisors- Member

Click to See a Full List of Our Partners and Affiliations

Technology Partners

  • Microsoft
  • Amazon
  • Apple Developer Program for iOS
  • Google Developer for Android
  • Nuance
  • Surescripts
  • MidMark
  • ConnectiveRx

HIEs and RHIOs

  • DHIN
  • HealtheConnections
  • HealtheLink
  • HIXNY
  • …And many more, for a full list visit our Interfaces page

Healthcare Associations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Original Member of the Electronic Health Records Association (EHRA)

Life Science Information Service Partners

  • First Databank
  • American Medical Association
  • National Library of Medicine

 

Interoperability Partners

  • SureScripts
  • CECity
  • Healthmonix
  • LabCorp
  • Quest
  • …And many more! We’re continually adding new interoperability partners. Please contact us if you don’t see one here.

FAQs

STI Computer Services combines cutting-edge healthcare technology with superior personalized support, empowering your medical office to run more efficiently than ever before. We are proud to offer your practice the following solutions:

  • ChartMaker® Clinical EHR moves your paper-based practice into the digital world and beyond
  • From Charge Entry to Payment Posting, ChartMaker® Practice Manager allows your office to run efficiently
  • Manage and track your payments and claims with our time-saving Revenue Cycle Management and Billing Services
  • Providing the features physicians want, ChartMaker® Mobile breaks the shackles that keep you at your desk
  • Take advantage of cloud-based services with ChartMaker® Cloud
  • You take care of your practice and we’ll take care of your network with STI Managed Technical Services

STI is proud to offer solutions that can be customized to any medical specialty. This includes customized reports, templates and even a Customer Forum to exchange ideas and best practices with those in your specialty.

STI’s Training Department is ready to assist and guide you thru every step of your ChartMaker® Medical Suite implementation. Our training options include on-site and remote-based training. When one of our highly dedicated trainers is not assisting you, our Software and Technical support teams are only one call away. All STI personnel including phone support are based in the United States.

STI’s Software Support and Technical Service teams are available via phone and email 7:00 AM to 5:15 PM, Monday thru Friday. In addition, our Emergency After Hours Support is available 7 days a week.

STI’s Digital Content team is also dedicated to providing training content including videos and Instructional Guides to keep your practice and staff informed. Our goal is to keep you up-to-date on not only new features in ChartMaker® Medical Suite but with new regulations and programs in the Healthcare industry as a whole.

Testimonials

Our Team

Ted Itzkowitz

President

Mark Allen

Division President

Joe Cerra

National Sales Manager

Dawn Gaskill

Director of Client Services

Al Toper

Director of Technical Services

Swithin Chandler

CTO and Director of Software Development

Barbara Lee

Training, Digital Content, EMR Support Manager

Karen Gibble

RCM Division Manager

Beth Dane

Product Manager

Kristin Babula

Quality Assurance Manager

Chad VerDow

Software Development Manager

Jim Diaz

Technical Services Manager

Dana Schubert

Technical Help Desk Manager

Dan Woods

Internal IT Manager

Careers

STI Computer Services is searching for talented professionals to facilitate our continuous growth in the Healthcare Information Technology Marketplace. We currently seek candidates to fill the available positions listed below.

If you feel your qualifications are a match for any these available positions, please follow the application instructions contained in the contact section for each posting.

Software Engineer - Junior Level (Eagleville, PA)

Job Title: Software Engineer (Junior Level)
Location: Eagleville, PA
Department: Software Development
Reports To: Software Development Manager in Eagleville, PA

POSITION SUMMARY

Design, implement, and support features in STI’s ChartMaker® Medical Suite.  This position involves the use of Visual Studio .Net 2017 to design, code, test, and maintain Windows Applications, Web Services, Windows Services, Medical Instrumentation Interfaces, and related software in C# and C++.  Database design and writing SQL is also part of the job.

While having primary responsibility for some software components, this position is part of an established team that shares overall responsibility for the product line and needs an individual that can organize and work out solutions in a collaborative manner.

The ChartMaker Medical Suite has customers using Smartphones, iPads, workstations, and voice recognition software both in the office and via remote access.

In addition to design, development, and testing responsibilities, this position will have the opportunity to work collaboratively with the rest of the teams on improvements in technology, adopting new development tools, and the incorporation of design standards and best practices.

DUTIES & RESPONSIBILITIES

  • Work with Product Management, Customer Support, and Quality Assurance to define and understand product requirements.
  • For the purpose of communicating with team members, product stakeholders, and management, you will actively participate in the documentation of software requirements, functional design, flowcharts and diagrams.
  • Design and estimate work effort for prioritized items in the software feature list.
  • Develop code necessary to complete the assigned project goal(s) in the specified time frame according to departmental standards and guidelines.
  • Perform thorough unit testing throughout the project while partnered with QA Analysts.
  • Collaborate in Daily Scrums, Sprint Planning, incremental feature demos, Sprint Reviews, and Sprint Retrospectives.
  • Support completed software throughout the Software Development Life Cycle and in production.
  • Seek to improve personal job-related knowledge and departmental process by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications.

TRAVEL
Less than 5%.

QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. In addition, the requirements listed above and below are representative of the knowledge, skills, and/or ability required for the position.

EDUCATION
BS/BA degree is required

EXPERIENCE

  • Software development in the following areas
    • Windows Application Development using C# and C++.
    • Windows Operating Systems (workstations and servers including IIS).
    • Microsoft SQL Server (SQL Language)
  • Experience with the following is not required but is beneficial
    • Health Care in the Ambulatory Setting
    • Agile Development and Scrum

WRITTEN/VERBAL SKILLS
Excellent written and verbal communication skills are required.

JOB SPECIFIC SKILLS
Skills in analysis and a high level of attention to detail are needed.

WORK ENVIRONMENT
The work environment is informal in attire. The corporate culture is reflective of dedicated, team-oriented professionals. It is essential to have the ability to work well with others and to be self-driven to meet individual as well as team goals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS
Employee benefits include subsidized medical insurance, paid life insurance, paid short and long term disability insurance, a 401k retirement program, profit sharing, and paid holidays and vacation.

STI Computer Services is an Equal Opportunity Employer.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Software Engineer - Junior Level

  • Drop files here or
Revenue Cycle Management Operations Manager (Eagleville, PA)

JOB TITLE:  Revenue Cycle Management Operations Manager

REPORTS TO: Karen Gibble

POSITION SUMMARY:
As the Operations Manager you will be responsible for managing people, processes, and technology in the pursuit of optimum revenue cycle functionality. You will work closely with our healthcare clients surrounding all billing processes and provide appropriate oversight and feedback that ensures their continued success in revenue cycle management. You will also be responsible for department staff management and training.

DUTIES & RESPONSIBILITIES:

  • Manage billing teams and supervisors, assign and prioritize the workload associated with performance and collections for physician accounts receivable.
  • Identify operational improvements within the billing office to optimize workflow.
  • Work effectively to problem solve and develop, implement and evaluate new policies and procedures.
  • Provide technical and team support to staff, serving as a key resource for team supervisors regarding billing related and personnel issues.
  • Have a detailed understanding of health care billing accounts and ability to work them from charge entry to full resolution.
  • Maintain knowledge of current insurance contracts to provide support to billing staff on unpaid claims.
  • Coach team supervisors in areas of staff relations, performance, efficiency, and quality.
  • Communicate individual and team objectives to supervisors in a clear and concise manner.
  • Maintain strictest confidentiality for patients and physicians.
  • Other duties as assigned by manager.

REQUIREMENTS:

  • Bachelor’s Degree, preferred.
  • Five (5) years of operational experience in healthcare management and human resources.
  • Working experience in a Medical Office Practice setting in the area of billing and collection.
  • Strategic vision across operational excellence in end to end solutions.
  • Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members.
  • Analytical Skills – Mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.
  • Tenacity /Grit – This role will require getting deep into details and personally driving results in complex and challenging environments.
  • Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
  • Motivation / Drive – Successful candidates will be the quintessential self-starter, and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.
  • Occasional overnight travel to satellite offices in MD, NJ and NY.

TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - RCM Operations Manager

  • Drop files here or
Medical Billing Specialist (Eagleville, PA)

JOB TITLE:  Medical Billing Specialist (Eagleville, PA)

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices in our Eagleville, PA office. 

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist (Eagleville, PA)

  • Drop files here or
Medical Billing Specialist (Hagerstown, MD)

JOB TITLE:  Medical Billing Specialist (Hagerstown, MD)

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices in our Hagerstown, MD office. 

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist (Hagerstown, MD)

  • Drop files here or
Medical Billing Specialist (Bridgeton, NJ)

JOB TITLE:  Medical Billing Specialist (Bridgeton, NJ)

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices in our Bridgeton, NJ office. 

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist (Bridgeton, NJ)

  • Drop files here or
Medical Billing Specialist (Elma, NY)

JOB TITLE:  Medical Billing Specialist (Elma, NY)

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices in our Elma, NY office.

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist (Elma, NY)

  • Drop files here or

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