STI Computer Services

Advancing the delivery of ambulatory healthcare for clinicians with Service, Technology and Innovation.

Our History, Your Future

Healthcare has become complicated to navigate. Medical practices have become difficult to manage. An innovative company with flexible solutions is needed to guide you through these ever-increasing challenges.

For over 40 years, STI Computer Services has been your healthcare partner providing software and support to thousands of medical practices.

  • Since 1979, our mission as a Healthcare Technology Company is to:

    • Provide comprehensive, intuitive Health IT solutions
    • Provide peace of mind and security to clients in the ever-changing, fast-paced world of Healthcare and Information Technology
    • Transform the healthcare landscape by improving the efficiency of small to mid-size medical practices

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Did You Know?

STI developed one of the first Practice Management and EMR systems in the country?

  • Why STI?

    • Developed one of the first Practice Management and EMR systems in the country
    • With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry
    • We pride ourselves on meaningful connections with clients to serve as more than vendors, but as their partners in their success


Our proud partners and affiliations include:

  • Drummond Certified - ONC Health IT - 2015 Edition
  • Nuance Dragon Advantage Partner
  • SureScripts White Coat of Quality award for 2012, 2013 and 2015
  • Microsoft Silver Partner
  • Hewlett Packard Enterprise Partner Ready Business Partner
  • Compliancy Group - HIPAA Seal Of Compliance
  • HP Inc Partner First Silver Partner
  • ESET Gold Partner
  • Varnex- Trusted IT Advisors- Member
  • Original Member of the HIMSS Electronic Health Records Association (EHRA)
  • InstaMed, a J.P. Morgan company

Meet the Team

With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry.

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Ted Itzkowitz

Swithin Chandler2 Q

Swithin Chandler

CTO and Director of Software Development
Chad VerDow

Chad VerDow

Software Development Manager
Mark Allen

Mark Allen

Division President
Barbara Lee copyQ

Barbara Lee

Professional Services and Support Manager
Jim Diaz

Jim Diaz

Technical Services Manager
Joe Cerra Q2

Joe Cerra

Sales Manager
Karen Gibble

Karen Gibble

RCM Division Manager
Dana Schubert Q

Dana Schubert

Technical Help Desk Manager
Dawn Gaskill

Dawn Gaskill

Director of Client Services
Beth Dane

Beth Dane

Product Manager
DanWoodsNewQ (2)

Dan Woods

Internal IT Manager
Al Toper

Al Toper

Director of Technical Services
Kristin Babula Q

Kristin Babula

Quality Assurance Manager


STI Computer Services is searching for talented professionals to facilitate our continuous growth in the Healthcare Information Technology Marketplace. We currently seek candidates to fill the available positions listed below.

If you feel your qualifications are a match for any these available positions, please follow the application instructions contained in the contact section for each posting.

Job Title: Software Engineer (Entry Level)
Location: Syracuse, NY
Department: Software Development
Reports To: Software Development Manager in Syracuse, NY


Design, implement, and support features in STI’s ChartMaker Medical Suite® and supporting products. This position involves the use of Visual Studio Professional w/MSDN to design, code, test, and maintain Windows Applications, Web Services, Web Applications, Windows Services, Medical Instrumentation Interfaces, and related software mainly in Angular, C# and C++. Database design and writing Entity Framework, LINQ and SQL queries is also part of the job.

While having primary responsibility for some software components, this position is part of an established team that shares overall responsibility for the product line and needs an individual that can organize and work out solutions in a collaborative manner.

The ChartMaker Medical Suite has customers using Smartphones, tablets (iPads), workstations, laptops, scanners, signature pads and voice recognition software both in the office and also via remote access.

In addition to design, development, and testing responsibilities, this position will have the opportunity to work collaboratively with the rest of the team on improvements in technology, adopting new development tools, and the incorporation of design standards and best practices.


  • Work with the Product Owner primarily, but also Marketing, Customer Support, and Quality Assurance to define and understand product requirements.
  • For the purpose of communicating with team members, product stakeholders, and management, you will write and maintain the “minimum documentation necessary” (a scrum rule) related to software requirements, functional design, flowcharts and diagrams.
  • Design and estimate work effort for prioritized items in the software feature list.
  • Develop code necessary to complete the assigned project goal(s) in the specified time frame according to departmental standards and guidelines.
  • Perform thorough unit testing throughout the project while partnered with QA Analysts.
  • Collaborate in Daily Scrums, Sprint Planning, incremental feature demos, Sprint Reviews, and Sprint Retrospectives.
  • Support completed software throughout the Software Development Life Cycle and in production.
  • Learn more about the business domain with potential field trips to medical practices.
  • Seek to improve personal job-related knowledge and departmental processes by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications.

Less than 5%.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. In addition, the requirements listed above and below are representative of the knowledge, skills, and/or ability required for the position.

BS/BA degree is required


  • Software development in the following areas
    • Web Application Development using Angular
    • Windows Application Development using C# and C++.
    • Windows Operating Systems (workstations and servers including IIS).
    • Microsoft SQL Server (SQL Language)
  • Experience with the following is not required but is beneficial
    • ASP.NET MVC, C++
    • Health Care in the Ambulatory Setting
    • Agile Development and Scrum

Excellent written and verbal communication skills are required.

Skills in analysis and a high level of attention to detail are needed. For instance, reference the word “Orange” anywhere in the email in which you send your resume to show you read this job description!

The work environment is informal in attire. The corporate culture is reflective of dedicated, team-oriented professionals. It is essential to have the ability to work well with others and to be self-driven to meet individual as well as team goals. Working from home on occasion is the norm for those demonstrating the ability to do so. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee benefits include subsidized medical insurance, paid life insurance, paid short- and long-term disability insurance, a 401k retirement program, profit sharing, and paid holidays and vacation.

STI Computer Services is an Equal Opportunity Employer.


Career Form - Software Engineer - Entry Level

  • Drop files here or

JOB TITLE:  Medical Billing Specialist

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices. 

• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


Career Form - Medical Billing Specialist

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Job Title: Technical Help Desk Representative
Location: Syracuse, NY
Department: Technical Services
Reports To: Help Desk Manager


Provide excellent technical support and customer service to our clients via email, telephone, and remote troubleshooting.

  • Main point of contact for incoming technical support issues/requests
  • Troubleshoot incoming technical support issues
  • Escalating or re-routing calls to appropriate departments
  • Logging of all customer interactions into HDS
  • Utilize managed services to proactively respond to hardware issues
  • Light shipping and receiving and inventory control
  • Prepare new servers and workstations for installation
  • Repair broken customer/loaner equipment
  • Provide occasional emergency support after regular business hours and weekends
  • Perform related duties as assigned by supervisor
  • Maintain compliance with all company policies and procedures


  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent troubleshooting/problem solving skills
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • High school diploma or GED required
  • Prior helpdesk/technical support experience preferred


  • Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
  • Must be able to lift and carry estimated up to 50 lbs.
  • Must be able to talk, listen and speak clearly on telephone


Career Form - Technical Help Desk Representative

  • Drop files here or