With the recent Change Healthcare transmission issues, it’s important to verify all ERAs were received by your office. It is recommended that you compare the payments listed under Search Remits in Vision against the payments listed under ERA Requeue in 24/7. If an ERA listed under Search Remits was not received by your office and…Read More
Starting Feb. 4, 2022, United Healthcare will no longer print and mail paper provider remittance advice (PRAs) for medical claims to network health care professionals and facilities (primary and ancillary) in the Northeast. Are you receiving Electronic Remittance Advice (ERAs) from United Health Care? If not, please click here to download the UHC ERA enrollments.…Read More
Practice Manager offers a wide variety of financial reports that allow you to stay on top of your account receivables in both detail and in summary. Each office becomes familiar with certain reports that will satisfy their office’s basic financial questions, yet every day users are still discovering reports that work better for their unique…Read More

Are You Adding or Deactivating Providers from Provider Complete? Don’t Forget to Notify STI! It is important to keep STI up to date when you have a provider change in your office. If you are adding or deactivating a provider from Provider Complete, please make sure to complete the following enrollment form. If you are…

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The electronic billing program, NEIC_P5, has been updated to correct the two issues listed below due to the MIPS C0-144 Medicare incentive payments. Before sending your next batch of electronic claims to Change Healthcare, click the Update Button (normally red) located on the Insurance Billing tab.  Follow the instructions and once you are back in…Read More

Effective February 1, 2019, Excellus BlueCross BlueShield will no longer offer providers the payment option enabling them to receive a paper check, paper remittance and electronic remittance (835). As of February 1, the following payment options will be available: Paper check/paper remittance EFT/835 issued by InstaMed®, an independent health-care payment network that partners with the…

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Reporting the CLIA # as Required by the Insurance Carrier for Laboratory Charges When the insurance carrier requires the CLIA # to be submitted, check the following areas of PM to confirm your setup is correct. 1. Practice Screen (Administration -> Practice Tables -> Practice): Enter the practice IH code and press enter. Select Billing…

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Voids or Adjustments Did you know you can submit them Electronically or on the CMS1500 form to the Insurance Carriers? Contact the insurance carrier to verify they will accept voids and adjustments. Medicare will not accept Void or Adjustments electronically. When the insurance carrier tells you to send a Void or Adjustment follow the steps…Read More

Our latest in Insurance News:   Coding Advisor Providers are receiving errors on claim submissions due to the Coding Advisor program Change Healthcare is piloting. STI is not involved in this program but we are receiving calls because providers are concerned their claims are denying based on the diagnosis codes they use when submitting claims.  If you…

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