Focusing on the patient’s experience can make everyone happier
Recently, one of our ChartMaker® Medical Suite users initiated a new program to alert patients of current wait times and is finding great success. Meetinghouse Family Physicians, located in Marlton, NJ started this innovative idea in February and has found that not only are the patients pleased but so are the providers.
Electronic Patient Billing Process
Is your office finding success using our Electronic Patient Statement (EPS) service? Many offices utilizing this feature report more patient payments coming in than ever before! The process works in this manner: 1. Run a batch for patient balances due * Make sure to review and uncheck any line that should not be sent today! 2.…
Change Healthcare ERA Issue Update
Change Healthcare continues to work with STI to assure our providers have received all of their ERA files. If you feel your office is still missing ERA files, contact STI’s Practice Manager support at 800-487-9135 for further assistance.
ChartMaker® 2016 Software Release 6.1.5
Here are some of the main highlights in ChartMaker® Medical Suite 2016 (file version 6.1.5). To read a full list of enhancements, view the Release Notes.
ChartMaker® 2016 Software Release 6.1.4
Here are some of the main highlights in ChartMaker® Medical Suite 2016 (file version 6.1.4). To read a full list of enhancements, view the Release Notes.
Change Healthcare ERA Issue Recap
As you are aware there was a recent issue receiving Electronic Remittance files from Change Healthcare, formerly known as Emdeon. This was not an isolated incident related only to STI customers, it impacted practices and software vendors all over the country. On 4/5/16 Change Healthcare published a Customer Service Announcement from which the following was…
Bring Your Billing Into the 21st Century
Over the past few months in our monthly Newsletters we have been giving some tips on how to update your billing process. Here is a compilation of those tips:
Status on ePA False Positives
As more clients are choosing to turn on the Electronic Prior Authorization of Medications (ePA) workflow, we have been investigating reports of false positives in some cases. These are situations in which the system indicates ePA is required initially, but the response comes back indicating it is not required. We’re working with SureScripts and the…
Change Healthcare ERA Distribution Issues Resolved
Change Healthcare has informed STI the recent issue regarding the distribution of ERA files has been resolved. If your office is not receiving ERA files or has missing files, log into 24/7 and select the ERA Re-queue option. If you need assistance with 24/7, either contact Change Healthcare’s help desk at 800-296-3736 or contact STI’s…
STI is the Proud Recipient of Surescripts White Coat of Quality Award
For the sixth consecutive year, Surescripts, the nation’s leading health information network, honors 16 health systems and technology vendors with the 2015 White Coat of Quality Award, recognizing their dedication to continually improving data quality and patient safety in e-prescribing. STI has been once again chosen to receive this prestigious award.