Change Healthcare ERA Issue Recap
As you are aware there was a recent issue receiving Electronic Remittance files from Change Healthcare, formerly known as Emdeon. This was not an isolated incident related only to STI customers, it impacted practices and software vendors all over the country. On 4/5/16 Change Healthcare published a Customer Service Announcement from which the following was…
Bring Your Billing Into the 21st Century
Over the past few months in our monthly Newsletters we have been giving some tips on how to update your billing process. Here is a compilation of those tips:
Status on ePA False Positives
As more clients are choosing to turn on the Electronic Prior Authorization of Medications (ePA) workflow, we have been investigating reports of false positives in some cases. These are situations in which the system indicates ePA is required initially, but the response comes back indicating it is not required. We’re working with SureScripts and the…
Change Healthcare ERA Distribution Issues Resolved
Change Healthcare has informed STI the recent issue regarding the distribution of ERA files has been resolved. If your office is not receiving ERA files or has missing files, log into 24/7 and select the ERA Re-queue option. If you need assistance with 24/7, either contact Change Healthcare’s help desk at 800-296-3736 or contact STI’s…
STI is the Proud Recipient of Surescripts White Coat of Quality Award
For the sixth consecutive year, Surescripts, the nation’s leading health information network, honors 16 health systems and technology vendors with the 2015 White Coat of Quality Award, recognizing their dedication to continually improving data quality and patient safety in e-prescribing. STI has been once again chosen to receive this prestigious award.
Change Healthcare (Emdeon) – ERA Delay
Change Healthcare (Emdeon) is experiencing a delay in distributing ERA files this week due to an internal system issue. Change Healthcare requests that you do not requeue your ERA files as they are diligently working to distribute ERAs and reports in a timely fashion. Check Vision for an updated message status from Change Healthcare. For…
STI is the Proud Recipient of Surescripts White Coat of Quality Award
For the sixth consecutive year, Surescripts, the nation’s leading health information network, honors 16 health systems and technology vendors with the 2015 White Coat of Quality Award, recognizing their dedication to continually improving data quality and patient safety in e-prescribing. STI has been once again chosen to receive this prestigious award.
How STI Can Help with Revenue Cycle Management
The demands of running a modern medical practice require even more office staff time than was the case 5 years ago. There is just more work to do. It’s not just managing insurance claims, referrals, and authorizations, but new programs like Electronic Medical Records, e-Prescribing requirements, HIPAA, and PQRS require your staff to collect and manage…
Remittance Advice Remark Codes (RARCs)
It is important to check your Medicare remittance for the following RARCs for each provider in your group so that you understand the payment reductions set forth for non-participation in the government programs. The reduction amounts will increase yearly based upon your current year of participation.
Change Healthcare (Emdeon) Connectivity Issues Have been Resolved!
STI has resolved the Change Healthcare connection issue. Prior to submitting your claims to Change Healthcare, your office will be required to follow the steps below on any billing workstation that submits electronic claims to Change Health – this may include the appserver and termserver: