Transport Layer Security Protocol (TLS) 1.2 Requirement Affecting Older Microsoft Windows Operating Systems Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), defines a set of common standards incorporated by most software applications that need to exchange information securely over the internet.  These standards continue to evolve over time as weaknesses are found and…

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Is your office finding success using our Electronic Patient Statement (EPS) service? Many offices utilizing this feature report more patient payments coming in than ever before! The process works in this manner: 1. Run a batch for patient balances due * Make sure to review and uncheck any line that should not be sent today! 2.…

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Change Healthcare continues to work with STI to assure our providers have received all of their ERA files. If you feel your office is still missing ERA files, contact STI’s Practice Manager support at 800-487-9135 for further assistance.

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As you are aware there was a recent issue receiving Electronic Remittance files from Change Healthcare, formerly known as Emdeon. This was not an isolated incident related only to STI customers, it impacted practices and software vendors all over the country. On 4/5/16 Change Healthcare published a Customer Service Announcement from which the following was…

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Change Healthcare has informed STI the recent issue regarding the distribution of ERA files has been resolved.  If your office is not receiving ERA files or has missing files, log into 24/7 and select the ERA Re-queue option.  If you need assistance with 24/7, either contact Change Healthcare’s help desk at 800-296-3736 or contact STI’s…

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Change Healthcare (Emdeon) is experiencing a delay in distributing ERA files this week due to an internal system issue. Change Healthcare requests that you do not requeue your ERA files as they are diligently working to distribute ERAs and reports in a timely fashion. Check Vision for an updated message status from Change Healthcare. For…

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