Practice Manager
Change Healthcare ERA Issue Update
Change Healthcare continues to work with STI to assure our providers have received all of their ERA files. If you feel your office is still missing ERA files, contact STI’s Practice Manager support at 800-487-9135 for further assistance.
Read MoreChange Healthcare ERA Issue Recap
As you are aware there was a recent issue receiving Electronic Remittance files from Change Healthcare, formerly known as Emdeon. This was not an isolated incident related only to STI customers, it impacted practices and software vendors all over the country. On 4/5/16 Change Healthcare published a Customer Service Announcement from which the following was…
Read MoreBring Your Billing Into the 21st Century
Over the past few months in our monthly Newsletters we have been giving some tips on how to update your billing process. Here is a compilation of those tips:
Read MoreChange Healthcare ERA Distribution Issues Resolved
Change Healthcare has informed STI the recent issue regarding the distribution of ERA files has been resolved. If your office is not receiving ERA files or has missing files, log into 24/7 and select the ERA Re-queue option. If you need assistance with 24/7, either contact Change Healthcare’s help desk at 800-296-3736 or contact STI’s…
Read MoreChange Healthcare (Emdeon) – ERA Delay
Change Healthcare (Emdeon) is experiencing a delay in distributing ERA files this week due to an internal system issue. Change Healthcare requests that you do not requeue your ERA files as they are diligently working to distribute ERAs and reports in a timely fashion. Check Vision for an updated message status from Change Healthcare. For…
Read MoreHow STI Can Help with Revenue Cycle Management
The demands of running a modern medical practice require even more office staff time than was the case 5 years ago. There is just more work to do. It’s not just managing insurance claims, referrals, and authorizations, but new programs like Electronic Medical Records, e-Prescribing requirements, HIPAA, and PQRS require your staff to collect and manage…
Read MoreRemittance Advice Remark Codes (RARCs)
It is important to check your Medicare remittance for the following RARCs for each provider in your group so that you understand the payment reductions set forth for non-participation in the government programs. The reduction amounts will increase yearly based upon your current year of participation.
Read MoreChange Healthcare (Emdeon) Connectivity Issues Have been Resolved!
STI has resolved the Change Healthcare connection issue. Prior to submitting your claims to Change Healthcare, your office will be required to follow the steps below on any billing workstation that submits electronic claims to Change Health – this may include the appserver and termserver:
Read MoreChange Healthcare (Emdeon) Connectivity Issues
STI customers are currently experiencing connection issues with Change Healthcare/Emdeon. Offices will not be able to submit claims or receive reports at this time. We will keep you posted as we are working on a resolution to this issue.
Read MoreBring Your Billing Into The 21st Century! Tip #1
Is your office still printing any paper HCFAs for primary claims? STI’s new “Provider Complete” contract includes sending primary HCFAs to Change Healthcare (formally NEIC). Not only will you get proof of timely filing, but you have saved postage and staff time. (Use Payer ID “SPRNT”)
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