Customer News

Change Healthcare continues to work with STI to assure our providers have received all of their ERA files. If you feel your office is still missing ERA files, contact STI’s Practice Manager support at 800-487-9135 for further assistance.

As you are aware there was a recent issue receiving Electronic Remittance files from Change Healthcare, formerly known as Emdeon. This was not an isolated incident related only to STI customers, it impacted practices and software vendors all over the country. On 4/5/16 Change Healthcare published a Customer Service Announcement from which the following was…

Change Healthcare has informed STI the recent issue regarding the distribution of ERA files has been resolved.  If your office is not receiving ERA files or has missing files, log into 24/7 and select the ERA Re-queue option.  If you need assistance with 24/7, either contact Change Healthcare’s help desk at 800-296-3736 or contact STI’s…

Change Healthcare (Emdeon) is experiencing a delay in distributing ERA files this week due to an internal system issue. Change Healthcare requests that you do not requeue your ERA files as they are diligently working to distribute ERAs and reports in a timely fashion. Check Vision for an updated message status from Change Healthcare. For…

STI has resolved the Change Healthcare connection issue. Prior to submitting your claims to Change Healthcare, your office will be required to follow the steps below on any billing workstation that submits electronic claims to Change Health – this may include the appserver and termserver:

STI customers are currently experiencing connection issues with Change Healthcare/Emdeon. Offices will not be able to submit claims or receive reports at this time. We will keep you posted as we are working on a resolution to this issue.

Please note the following two notices that will affect your billing process: