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Novitas Solutions (Medicare) Announces the Elimination of Dial-Up Connectivity

(Last Updated On: September 5, 2017)

If your office is sending electronic claims or retrieving ERAs from Novitas Medicare* this notice affects you.  Novitas Medicare has announced as of October 24, 2016 they will no longer support dial up claim transmissions. 

If your office is still sending electronic Medicare claims direct to Novitas Medicare using a modem, you must begin your Provider Complete transition now to avoid any lapse in claim submission and ERA reports.  The enrollment must be completed no later than September 1, 2016.  Please visit the Enrollments page on and select the option for “Provider Complete and Electronic Patient Statements” to find the applicable enrollment form.

For offices using MedXpress or Novitasphere to transmit Medicare claims, your office will also need to transition to Provider Complete for claim submission.

For offices who have already enrolled with Provider Complete through Change Healthcare (Emdeon) no further action is required.

Click here for additional Provider Complete information.

Don’t postpone your enrollment to Provider Complete … it may cost your practice a delay in Novitas Medicare payments!


*Novitas Solutions is the Medicare Administrative Contract (MAC) for Jurisdiction JL which spans Pennsylvania, New Jersey, Maryland, Delaware, Washington DC areas.

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