Customer News
United Healthcare Community Plan – Payer 87726
United HealthCare Community Plan- effective Nov 24, 2016. An EPSDT Visit coding is required for Early and Periodic Screen, Diagnostic and Treatment (EPSDT) Visits. This change is being done in order to become compliant with the State requirements. Claims will be denied if this information is not included when submitting claims for certain CPT and…
Read MoreProtect Your Office From Ransomware
STI Managed Services had one of its busiest Decembers due to offices being brought down by Ransomware attacks. These criminals are getting more and more creative. Some offices saw nearly a week of lost productivity. The most common attacks are from old and open Firewalls, clicking on infected attachments in emails, not maintaining security patches…
Read MoreClinical Practice Improvement Activities and Measurement Study
The Centers for Medicare & Medicaid Services (CMS) is conducting a Clinical Practice Improvement Activities (CPIA) Study, as outlined in the MACRA final rule. Applications for this study will be accepted from January 1 – 31, 2017. Clinicians and groups who are eligible for the Merit-based Incentive Payment System (MIPS) that participate successfully in the…
Read MoreHoliday After-Hours Emergency Support Schedule
Please be aware of the upcoming holiday after-hours emergency schedule for the Software and Technical Support departments: Saturday (Christmas/New Year’s Eve) 12/24/16 and 12/31/16: Normal after-hours support provided (8:30 am – 6:00 pm) Sunday (Christmas/New Year’s Day) 12/25/16 and 1/1/17: No after-hours support Monday (Observed Christmas/New Year’s Day) 12/26/2016 and 1/2/2017: No after-hours support
Read MoreEPCS Token Renewal
For those of you who signed up for Electronic Prescribing of Controlled Substances (EPCS) two years ago when the feature was first released, your token will most likely need to be renewed in the next couple weeks or months. When that time comes you will receive an email from IdenTrust notifying you that your IdenTrust…
Read MorePractice Manager Tip: Custom Account Numbers
Does it bother you to see patient account IDs with letters instead of numbers or vice versa? You can quickly change that! Go to Administration > Utilities > Account Maintenance > Change/Delete. Select the account you want to change by clicking the corresponding lookup icon in the Account to Change field. Then manually type…
Read MorePractice Manager Tip: Patient Billing Dunning Notices
Have you reviewed your Patient Billing “Dunning Notices” lately? Do you know what Dunning Notices are? Dunning Notices are additional messages that appear on patient statements and are customizable! The system automatically progresses* from displaying message 1 to message 2 (etc.) as subsequent statements are generated for the same charge. *This process is dependent on…
Read MoreEntering Claim Adjustment Reason Codes
If you have experienced your electronic secondary claims being denied on Emdeon Vision with the following message or one similar, you will need to start using Claim Adjustment Reason Codes going forward. Message: Service Line COB Information: Invalid; the sum of all Service Line Paid Amounts plus the Service Line Adjustment Amounts for each payer…
Read MorePatient Education Goes Electronic
As the industry focuses more on patient education through quality payment programs such as MIPS your practice will need a way to distribute materials to your patients. The ChartMaker® PatientPortal is a great portal to facilitate this exchange. There are two ways to upload documents, depending on whether you want the information to be public…
Read MoreThe ePA Process Has Been Streamlined
We have been working hard to improve the Electronic Prior Authorization (ePA) workflow over the last several months. In ChartMaker® Medical Suite 2016 version 6.1.5, we implemented a new eligibility request to occur upon chart open automatically, if the old one had different demographic data than currently exists in the chart. In version 6.1.7, we added…
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