About STI

STI Computer Services

Advancing the delivery of ambulatory healthcare for clinicians with Service, Technology and Innovation.

Our History, Your Future

Healthcare has become complicated to navigate. Medical practices have become difficult to manage. An innovative company with flexible solutions is needed to guide you through these ever-increasing challenges.

For almost 40 years, STI Computer Services has been your healthcare partner providing software and support to thousands of medical practices.

Since 1979, our mission as a Healthcare Technology Company is to:

  • Provide comprehensive, intuitive Health IT solutions
  • Provide peace of mind and security to clients in the ever-changing, fast-paced world of Healthcare and Information Technology
  • Transform the healthcare landscape by improving the efficiency of small to mid-size medical practices

Why STI?

  • Developed one of the first Practice Management and EMR systems in the country
  • With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry
  • We pride ourselves on meaningful connections with clients to serve as more than vendors, but as their partners in their success

value based healthcare STI


 STI developed one of the first Practice Management and EMR systems in the country?

Our proud partners and affiliations include:

  • Original Member of the HIMSS Electronic Health Records Association (EHRA)
  • SureScripts White Coat of Quality award for 2012, 2013 and 2015
  • Nuance Dragon Advantage Partner
  • Microsoft Silver Partner

Our proud partners and affiliations include:

  • Hewlett Packard Enterprise Partner Ready Business Partner
  • HP Inc Partner First Silver Partner
  • ESET Gold Partner
  • Varnex- Trusted IT Advisors- Member

Click to See a Full List of Our Partners and Affiliations

Technology Partners

  • Microsoft
  • Amazon
  • Apple Developer Program for iOS
  • Google Developer for Android
  • Nuance
  • Surescripts
  • MidMark
  • ConnectiveRx

HIEs and RHIOs

  • DHIN
  • HealtheConnections
  • HealtheLink
  • …And many more, for a full list visit our Interfaces page

Healthcare Associations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Original Member of the Electronic Health Records Association (EHRA)

Life Science Information Service Partners

  • First Databank
  • American Medical Association
  • National Library of Medicine


Interoperability Partners

  • SureScripts
  • CECity
  • Healthmonix
  • LabCorp
  • Quest
  • …And many more! We’re continually adding new interoperability partners. Please contact us if you don’t see one here.


STI Computer Services combines cutting-edge healthcare technology with superior personalized support, empowering your medical office to run more efficiently than ever before. We are proud to offer your practice the following solutions:

  • ChartMaker® Clinical EHR moves your paper-based practice into the digital world and beyond
  • From Charge Entry to Payment Posting, ChartMaker® Practice Manager allows your office to run efficiently
  • Manage and track your payments and claims with our time-saving Revenue Cycle Management and Billing Services
  • Providing the features physicians want, ChartMaker® Mobile breaks the shackles that keep you at your desk
  • Take advantage of cloud-based services with ChartMaker® Cloud
  • You take care of your practice and we’ll take care of your network with STI Managed Technical Services

STI is proud to offer solutions that can be customized to any medical specialty. This includes customized reports, templates and even a Customer Forum to exchange ideas and best practices with those in your specialty.

STI’s Training Department is ready to assist and guide you thru every step of your ChartMaker® Medical Suite implementation. Our training options include on-site and remote-based training. When one of our highly dedicated trainers is not assisting you, our Software and Technical support teams are only one call away. All STI personnel including phone support are based in the United States.

STI’s Software Support and Technical Service teams are available via phone and email 7:00 AM to 5:15 PM, Monday thru Friday. In addition, our Emergency After Hours Support is available 7 days a week.

STI’s Digital Content team is also dedicated to providing training content including videos and Instructional Guides to keep your practice and staff informed. Our goal is to keep you up-to-date on not only new features in ChartMaker® Medical Suite but with new regulations and programs in the Healthcare industry as a whole.


Our Team

Ted Itzkowitz


Mark Allen

Division President

Joe Cerra

National Sales Manager

Dawn Gaskill

Director of Client Services

Al Toper

Director of Technical Services

Swithin Chandler

CTO and Director of Software Development

Barbara Lee

Training, Digital Content, EMR Support Manager

Chris Motes

Practice Management Support Manager

Karen Gibble

RCM Division Manager

Beth Dane

Product Manager

Doug Raab

Software Development Manager

Kristin Babula

Quality Assurance Manager

Chad VerDow

Software Development Manager

Jim Diaz

Technical Services Manager

Dana Schubert

Technical Help Desk Manager

Dan Woods

Internal IT Manager


STI Computer Services is searching for talented professionals to facilitate our continuous growth in the Healthcare Information Technology Marketplace. We currently seek candidates to fill the available positions listed below.

If you feel your qualifications are a match for any these available positions, please follow the application instructions contained in the contact section for each posting.

Medical Billing Project Manager

Position Summary

As Medical Billing Project Manager you will be responsible for multiple projects, with highest priority applied to the area of quality assurance.  In addition to QA reviews and processes, this position will assist with workflow and physician credentialing, as needed.


Duties and Responsibilities

  • Perform compliance audits, employee QA audits, and investigations as it relates to billing, coding and reimbursement compliance.
  • Study, evaluate and assess standards of operations, product process specs and other related issues to ensure QA standards.
  • Develop, monitor and track QA data and process improvements in all services.
  • Regularly monitor potential billing problems and billing errors.
  • Reviews QA reports with team supervisors; providing feedback on areas of success and improvement across multiple offices.
  • Assist supervisors in developing corrective action plans to improve billing activities and work flow.
  • Occasional physician credentialing with major payors.
  • Provide timely and accurate project status to management.
  • Other duties as assigned by manager.



  • Associates degree or equivalent work experience.
  • Prefer 3-5 years of experience in multi-specialty physician billing, background in quality assurance reviews preferred.
  • Must possess a professional, positive, and energetic demeanor that exhibits support of company goals and policies.
  • Experience with medical software, databases, and electronic medical records.
  • Proficient PC skills including Microsoft Word, Excel, Outlook and Internet usage.
  • Ability to conduct quality assurance reviews to ensure billing accuracy and adherence to client specific billing guidelines, coding guidelines, and insurance policies and procedures.
  • Must maintain strict patient and physician confidentiality to support protection of sensitive information.
  • Must maintain a current working knowledge of CPT and ICD-10 coding principles, government regulations and protocols.
  • Detail-oriented with the ability to handle and prioritize multiple tasks and follow through to completion in a timely and accurate manner, with a commitment to excellence.
  • Able to learn quickly, be motivated, flexible, dependable, self-starter, and comfortable to work independently as well as part of a team.
  • Must have excellent verbal and written communication skills to ensure positive and effective communication between auditor, supervisors, physicians and other employees.
  • Ability to adjust to constant changes, and contribute to the improvement and advancement of new processes and procedures.
  • Able to consistently demonstrate good time management, organization and analytical skills.
  • Credentialing experience a plus.



Career Form Medical Billing Project Manager

  • Drop files here or
Revenue Cycle Management Operations Manager


Position Summary

 As the Operations Manager you will be responsible for managing people, processes, and technology in the pursuit of optimum revenue cycle functionality. You will work closely with our healthcare clients surrounding all billing processes and provide appropriate oversight and feedback that ensures their continued success in revenue cycle management. You will also be responsible for department staff management and training.


Duties and Responsibilities

  • Manage billing teams and supervisors, assign and prioritize the workload associated with performance and collections for physician accounts receivable.
  • Identify operational improvements within the billing office to optimize workflow.
  • Work effectively to problem solve and develop, implement and evaluate new policies and procedures.
  • Provide technical and team support to staff, serving as a key resource for team supervisors regarding billing related and personnel issues.
  • Have a detailed understanding of health care billing accounts and ability to work them from charge entry to full resolution.
  • Maintain knowledge of current insurance contracts to provide support to billing staff on unpaid claims.
  • Coach team supervisors in areas of staff relations, performance, efficiency, and quality.
  • Communicate individual and team objectives to supervisors in a clear and concise manner.
  • Maintain strictest confidentiality for patients and physicians.
  • Other duties as assigned by manager.



  • Bachelors Degree, preferred.
  • Five (5) years of operational experience in healthcare management and human resources.
  • Working experience in a Medical Office Practice setting, including specifically the areas of billing and collection.
  • Strategic vision across operational functions; excellence in end to end solutions.
  • Leadership Skills – Strong communications and leadership skills, while acting as a role model and coaching team members.
  • Analytical Skills – Mathematical / analytical aptitude, ability to translate operational concepts into measurable results, and vice versa.
  • Tenacity /Grit – This role will require getting deep into details and personally driving results in complex and challenging environments.
  • Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
  • Motivation / Drive – Successful candidates will be the quintessential self-starter, and have a desire for continuous learning. Going beyond what is asked to take on new challenges and create innovative solutions is critical to success.
  • Occasional overnight travel to satellite offices in PA, NJ and NY.



Career Form Revenue Cycle Management Operations Manager

  • Drop files here or
Medical Billing Specialist

JOB TITLE:  Medical Billing Specialist

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices:

• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


Career Form - Medical Billing Specialist

  • Drop files here or

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