About STI

STI Computer Services

Advancing the delivery of ambulatory healthcare for clinicians with Service, Technology and Innovation.

Our History, Your Future

Healthcare has become complicated to navigate. Medical practices have become difficult to manage. An innovative company with flexible solutions is needed to guide you through these ever-increasing challenges.

For almost 40 years, STI Computer Services has been your healthcare partner providing software and support to thousands of medical practices.

Since 1979, our mission as a Healthcare Technology Company is to:

  • Provide comprehensive, intuitive Health IT solutions
  • Provide peace of mind and security to clients in the ever-changing, fast-paced world of Healthcare and Information Technology
  • Transform the healthcare landscape by improving the efficiency of small to mid-size medical practices

Why STI?

  • Developed one of the first Practice Management and EMR systems in the country
  • With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry
  • We pride ourselves on meaningful connections with clients to serve as more than vendors, but as their partners in their success

value based healthcare STI

DID YOU KNOW?

 STI developed one of the first Practice Management and EMR systems in the country?

Our proud partners and affiliations include:

  • Original Member of the HIMSS Electronic Health Records Association (EHRA)
  • SureScripts White Coat of Quality award for 2012, 2013 and 2015
  • Nuance Dragon Advantage Partner
  • Microsoft Silver Partner

Our proud partners and affiliations include:

  • Hewlett Packard Enterprise Partner Ready Business Partner
  • HP Inc Partner First Silver Partner
  • ESET Gold Partner
  • Varnex- Trusted IT Advisors- Member

Click to See a Full List of Our Partners and Affiliations

Technology Partners

  • Microsoft
  • Amazon
  • Apple Developer Program for iOS
  • Google Developer for Android
  • Nuance
  • Surescripts
  • MidMark
  • ConnectiveRx

HIEs and RHIOs

  • DHIN
  • HealtheConnections
  • HealtheLink
  • HIXNY
  • …And many more, for a full list visit our Interfaces page

Healthcare Associations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Original Member of the Electronic Health Records Association (EHRA)

Life Science Information Service Partners

  • First Databank
  • American Medical Association
  • National Library of Medicine

 

Interoperability Partners

  • SureScripts
  • CECity
  • Healthmonix
  • LabCorp
  • Quest
  • …And many more! We’re continually adding new interoperability partners. Please contact us if you don’t see one here.

FAQs

STI Computer Services combines cutting-edge healthcare technology with superior personalized support, empowering your medical office to run more efficiently than ever before. We are proud to offer your practice the following solutions:

  • ChartMaker® Clinical EHR moves your paper-based practice into the digital world and beyond
  • From Charge Entry to Payment Posting, ChartMaker® Practice Manager allows your office to run efficiently
  • Manage and track your payments and claims with our time-saving Revenue Cycle Management and Billing Services
  • Providing the features physicians want, ChartMaker® Mobile breaks the shackles that keep you at your desk
  • Take advantage of cloud-based services with ChartMaker® Cloud
  • You take care of your practice and we’ll take care of your network with STI Managed Technical Services

STI is proud to offer solutions that can be customized to any medical specialty. This includes customized reports, templates and even a Customer Forum to exchange ideas and best practices with those in your specialty.

STI’s Training Department is ready to assist and guide you thru every step of your ChartMaker® Medical Suite implementation. Our training options include on-site and remote-based training. When one of our highly dedicated trainers is not assisting you, our Software and Technical support teams are only one call away. All STI personnel including phone support are based in the United States.

STI’s Software Support and Technical Service teams are available via phone and email 7:00 AM to 5:15 PM, Monday thru Friday. In addition, our Emergency After Hours Support is available 7 days a week.

STI’s Digital Content team is also dedicated to providing training content including videos and Instructional Guides to keep your practice and staff informed. Our goal is to keep you up-to-date on not only new features in ChartMaker® Medical Suite but with new regulations and programs in the Healthcare industry as a whole.

Testimonials

Our Team

Ted Itzkowitz

President

Mark Allen

Division President

Joe Cerra

National Sales Manager

Dawn Gaskill

Director of Client Services

Al Toper

Director of Technical Services

Swithin Chandler

CTO and Director of Software Development

Barbara Lee

Training, Digital Content, EMR Support Manager

Chris Motes

Practice Management Support Manager

Karen Gibble

RCM Division Manager

Beth Dane

Product Manager

Doug Raab

Software Development Manager

Kristin Babula

Quality Assurance Manager

Chad VerDow

Software Development Manager

Jim Diaz

Technical Services Manager

Dana Schubert

Technical Help Desk Manager

Dan Woods

Internal IT Manager

Careers

STI Computer Services is searching for talented professionals to facilitate our continuous growth in the Healthcare Information Technology Marketplace. We currently seek candidates to fill the available positions listed below.

If you feel your qualifications are a match for any these available positions, please follow the application instructions contained in the contact section for each posting.

Software Engineering Manager

Job Title: Software Engineering Manager
Location: Eagleville, PA
Department: Product Development
Reports To: Chief Technology Officer

POSITION SUMMARY

It will help to state up front that STI has been successfully using Scrum as the product development framework since 2007 with the full support and commitment of senior management because of Scrum’s superiority over the predictive, waterfall approach. This has influenced the definition and responsibilities of a Software Engineering Manager (SEM) at STI.

The three primary areas of responsibility in descending order of importance are:

  1. Team building
  2. Technical Triage
  3. Quality Design Advisor

First and foremost, the SEM role is a mentor and career coach to the group software engineers he or she is responsible for. When it’s time to hire, the SEM goes to university career fairs and/or works with recruiters to find the best candidates possible, schedules and conducts interviews, and ultimately decides on who fills the position. The SEM also meets regularly with direct reports to listen to their needs, provide feedback and advice, and assess performance. If the Scrum Master requests help related to a sprint deliverable, the SEM steps in to provide advice and guidance to the software engineers. It’s up to the SEM to maximize each software engineer’s influence on providing value to STI’s clients through software increments. It’s also the SEM’s responsibility to decide when it’s in the best interest of STI to make changes in personnel, but of course, as a last resort.

Secondarily, the SEM serves as a Level 1 technical support buffer between the scrum teams and all other technical needs that conspire to derail sprint goals. This may mean investigating a technical production problem that isn’t suited for QA’s normal triage process. It may mean doing research into interface specifications to help the CTO evaluate a potential partnership with another technology vendor. Or, it may be to do research to help the Product Owner decide about priorities and/or scope.

Lastly, the SEM serves the software engineers on the scrum teams to ensure that best design practices are being followed, code reviews are conducted, and optimal architecture decisions are being made. In scrum, it’s ideal that the teams have the team members necessary to self-organize and deliver product increments autonomously. In the real world, there is almost always a gap between skills needed and skills available. Therefore, the SEM provides that gap-filler to ensure optimal designs, appropriate time estimates, and the best quality possible are employed for each sprint deliverable.

Traditionally in the Software Development world, these priorities have been reversed. Yes, it is important for a manager to know how to do the job of those he or she leads, but it’s more important to recognize that a development manager, even more in the age of Scrum, is not about coding, it’s about coaching. All too often, if an SEM also does significant programming, other responsibilities suffer. The best value is derived from the SEM’s ability to work through the team he or she leads. It draws on and requires technical experience, but the role is fundamentally different than designing and writing code. If one wants to be an architect or technical leader without being responsible for people, there are roles for that distinct career path.

The product scope for the teams managed by this SEM role spans most of the ChartMaker family of products, including the Medical Suite, Health Portal, and Mobile App. It will also be an integral part of developing new products and services which will be discussed further in the interviewing process.

The ideal candidate for this is the type of person that has an energetic and inspiring personality, the ability to listen patiently, and excellent communication, interpersonal, and problem-solving skills. Also, the type of person that can be a jack-of-all trades when it comes to technology.

As part of a smallish software development organization, this role offers many rewarding opportunities and responsibilities not available at larger corporations with highly differentiated roles. Among those opportunities is the satisfaction of having a greater influence on the software products and on client happiness and success.

DUTIES & RESPONSIBILITIES

Resource Management

  • Recruitment
    • Attending job fairs.
    • Working with recruiters.
    • Reviewing resumes, interviewing job candidates, and hiring new employees.
  • Operations
    • Managing day-to-day skill development and performance of staff.
    • Ensuring staff availability to support consistent business operations which sometimes extends beyond normal business days/hours, particularly for the planned deployment of critical software systems.
  • Professional Growth
    • Seeking out and using objective metrics for your direct reports.
    • Providing regular formal and informal performance reviews in a timely manner so that direct reports understand the goals and responsibilities of their roles.
    • Finding opportunities for direct reports to grow professionally.
    • Teaching good communication skills including how to provide proper feedback that is timely, specific, constructive, and behavior-based.
    • Fostering a culture of “egoless programming”.
  • Leadership
    • Coaching and training team members on best practices related to Agile and Scrum, as well as other practices and policies adopted by STI (e.g. observance of HIPAA rules around PHI).
    • Leading by example; supporting your direct reports, rolling up your sleeves and working side-by-side especially when an extra effort is necessary.

Project Management

  • Managing multiple personnel working on different software development projects through the entire software development life cycle. This includes:
    • Helping engineers, QA members, and product stakeholders to understand scope and in determining the technical solution from project inception to production deployment and support.
    • Guiding the design and coding of STI’s products.
    • Working with the other leaders in Product Development to establish and improve quality processes.
  • Technology and Partner Research
    • Attending webinars of, scheduling discussions with, and researching roadmaps and specifications of technology partners and service providers.
    • Determining how these external plans affect our work and products.
    • Advising the Product Owner on these externally driven projects and assisting in setting realistic priorities and timelines for success.
    • Attending technical webinars (e.g. EHRA sponsored events and workgroups) and researching industry trends in Health IT with the goal of determining which should be incorporated into STI products.

Customer Support

  • Working directly with customers and STI support staff and managers to resolve production support issues as quickly as possible; assigning and encouraging direct reports as needed to do the same but again, trying not to derail sprint goals.
  • Communicating and collaborating with internal and external customers as needed regarding project deliverables, including managing expectations as well as presenting to, and interfacing with, sponsors.
  • Occasionally visiting local clients onsite to learn about their workflow, understand their experience using STI software, and better relate to their needs.

Sales Support

  • Collaborating with Sales on new customer requests, utilizing team resources to provide solutions and time/cost estimates.

Cross-Departmental Cooperation

  • As a member of the Operations Management Team that consists of all managers at STI, participate in the monthly Ops Meetings for sharing, identifying, and resolving cross-department needs and company goals.

TRAVEL
(Less than 5%.)  Limited travel is required for the purpose of visiting customer sites (medical practices) to learn more about the business domain. These are usually day trips. Other travel requirements on an annual basis include, 1 or 2 multi-day trips to the Syracuse office for maintaining a rapport with the members of Product Development base there.

SKILLS & QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each duty satisfactorily.  In addition, the qualities and experience listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION
BS/BA degree is required

EXPERIENCE

Required

  • At least 2 years of professional software development leadership, including personnel management and performance assessments.
  • An understanding of software development concepts such as peer programming, test driven development, continuous integration, and continuous deployment.
  • Experience in application development using Microsoft’s Visual Studio IDE.
  • Experience with C++, C#, Microsoft SQL Server, and SQL Management Studio.
  • A deep understanding of agile software development using Scrum: A thorough understanding and practical experience in user story elicitation, breaking down projects into small functional increments, and adapting to emerging requirements (or surprises) such that overall sprint goals are not derailed.

Beneficial

  • At least 2 years of professional software development leadership, including personnel management and performance assessments.
  • An understanding of software development concepts such as peer programming, test driven development, continuous integration, and continuous deployment.
  • Experience in application development using Microsoft’s Visual Studio IDE.
  • Experience with C++, C#, Microsoft SQL Server, and SQL Management Studio.
  • A deep understanding of agile software development using Scrum: A thorough understanding and practical experience in user story elicitation, breaking down projects into small functional increments, and adapting to emerging requirements (or surprises) such that overall sprint goals are not derailed.

JOB SPECIFIC SKILLS

  • You possess excellent written and verbal communication skills.
  • You can work with remote colleagues just as easily as those who are collocated.
  • You have proven negotiation and collaboration skills.
  • You are passionate about communication, group dynamics, and coaching.
  • You understand how to provide constructive feedback.
  • You have a strong analytical and critical thinking ability, and a scientific approach to solving problems.
  • You are self-driven to meet goals.
  • You demonstrate and encourage others to be comfortable with change, ambiguity, debate, conflict, experimentation, and informed risk taking.
  • You pay attention to detail. For example, reference the word scrumtastic embedded in this bullet point when interviewing for the position to show you thoroughly read this job description.
  • You proactively identify project, people and organizational problems and provide well-thought-out solutions to them.
  • You’re able to manage multiple priorities and deadlines in a dynamic, fast-paced environment.

WORK ENVIRONMENT
The work environment is informal in attire except when meeting directly with customers (medical professionals) for which at least business casual is appropriate. Working from home at times is an accepted practice. The corporate culture is reflective of dedicated, team-oriented professionals.

BENEFITS
Employee benefits include subsidized medical insurance, paid life insurance, paid short and long term disability insurance, a 401k retirement program, profit sharing, and paid holidays and vacation.

STI Computer Services is an Equal Opportunity Employer.

 

TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Software Engineering Manager

  • Drop files here or
Scrum Master

Job Title: Scrum Master
Location: Eagleville, PA
Department: Product Development
Reports To: Product Manager

POSITION SUMMARY

STI has been successfully using Scrum as the product development  framework since 2007 with the full support and commitment of senior management because of Scrum’s superiority over the predictive, waterfall approach.

This dedicated role serves as scrum master for multiple teams working on the ChartMaker family of products: Medical Suite, Health Portal, Patient Portal, and Mobile App.

Like the Product Owner, this central role has great responsibility because it requires the type of person that has an energetic and inspiring personality, the ability to listen patiently, and excellent communication, interpersonal, and problem-solving skills.

The scrum master is the leader of the agile process. Operationally, he or she plans and facilitates the meetings that are formal (e.g. daily scrum, retrospectives, etc.) while encouraging the many informal, impromptu discussions among team members and between teams that are necessary in a productive software development process.

Strategically, the scrum master focuses on ways to maximize the value created by the scrum teams, most often through promoting scrum theory, practices, rules, and values.

The ideal candidate for this role has experience in being a scrum master as well as working with the technology and tools that support it.

As part of a relatively small software development organization, this influential role offers many rewarding opportunities and responsibilities not available at larger corporations with highly differentiated roles. Among those opportunities is the satisfaction of having a greater influence on the software products and on client happiness and success.

DUTIES & RESPONSIBILITIES

  • Support the Product Owner with story grooming, Product Backlog management, and release planning
  • Work with the Product Owner and team, and as well as possible, ensure that goals, scope, and product domain are understood by everyone.
  • Facilitate the building of Sprint Backlog goals that are realistic, incremental, and consider resource dependencies.
  • Scheduling and facilitating daily scrum, sprint planning, sprint review, and retrospectives.
  • Ensure an appropriate level of attention to and accuracy of artifacts such as the sprint burn-down, and the sprint board.
  • Work with the scrum team(s) to manage and adapt to naturally occurring, empirical events during the sprint while continuing to meet sprint goals.
  • Coach the Development Team in scrum fundamentals, including self-organization, sprint-board item management, and being generalizing specialists (cross-functionality).
  • Facilitate discussion, decision making, and conflict resolution with scope, goals, and division of work.
  • Employ velocity metrics to support longer range planning.
  • Remove impediments to the Development Team’s progress.
  • Lead and coach the organization in its overall scrum adoption and execution.
  • Identify areas for improvement and work with both team members and management to affect constructive change.

TRAVEL
(Less than 5%.)  Limited travel is required for the purpose of visiting customer sites (medical practices) to learn more about the business domain. These are usually day trips. Other travel requirements on an annual basis include, 1 or 2 multi-day trips to the Syracuse office for maintaining a rapport with the members of Product Development base there.

SKILLS & QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each duty satisfactorily.  In addition, the qualities and experience listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION
BS/BA degree is required

EXPERIENCE

Required

  • Experience being a scrum master for at least two years.
  • Experience in and knowledge of employing multiple techniques and patterns associated with managing burn-downs, retrospectives, product backlog grooming, etc.
  • Thorough understanding and practical experience in user story elicitation, breaking down projects into small functional increments, and adapting to emerging requirements (or surprises) such that sprint goals are not derailed.
  • Understanding of software development concepts such as peer programming, test driven development, and continuous integration.
  • The ability to utilize technical tools to facilitate all responsibilities associated with the scrum master role.

Beneficial

  • Scrum Master and related certifications.
  • Experience in the Health Care industry, particularly with practice management and EHR software.
  • Experience with specific software tools such as Team Foundation Server, Visual Studio Team System, SharePoint, Microsoft Teams, and Trello.
  • A strong understanding of basic user experience (UX) design principles.

JOB SPECIFIC SKILLS

  • You possess excellent written and verbal communication skills.
  • You can work with remote colleagues just as easily as those who are collocated.
  • You have proven negotiation and collaboration skills.
  • You are passionate about communication, group dynamics, and coaching.
  • You understand how to provide constructive feedback.
  • You have a strong analytical and critical thinking ability, and a scientific approach to solving problems.
  • You are self-driven to meet goals.
  • You demonstrate and encourage others to be comfortable with change, ambiguity, debate, conflict, experimentation, and informed risk taking.
  • You pay attention to detail. For example, reference the word scrumtastic embedded in this bullet point when interviewing for the position to show you thoroughly read this job description.
  • You proactively identify project, people and organizational problems and provide well-thought-out solutions to them.
  • You’re able to manage multiple priorities and deadlines in a dynamic, fast-paced environment.

WORK ENVIRONMENT
The work environment is informal in attire except when meeting directly with customers (medical professionals) for which at least business casual is appropriate. Working from home at times is an accepted practice. The corporate culture is reflective of dedicated, team-oriented professionals.

BENEFITS
Employee benefits include subsidized medical insurance, paid life insurance, paid short and long term disability insurance, a 401k retirement program, profit sharing, and paid holidays and vacation.

STI Computer Services is an Equal Opportunity Employer.

 

TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Scrum Master

  • Drop files here or
Product Owner

Job Title: Product Owner
Location: Eagleville, PA
Department: Product Development
Reports To: Product Manager

POSITION SUMMARY
STI uses Scrum as the product development framework and this role will serve as one of multiple product owners for multiple Scrum teams that work on the ChartMaker family of products; Medical Suite, Health Portal, Patient Portal, and Mobile App. The product owner acts as the key stakeholder for software projects, establishing the vision, researching and defining requirements, maintaining and prioritizing the product backlog of projects, and providing guidance and feedback to the scrum team members throughout the software projects.

It’s a role with great responsibility because it requires skills that include an energetic and inspiring personality, insightful leadership, creative product vision, excellent communication, patient listening, and reasoned decision-making. When it comes to project and feature priorities, the product owner must synthesize input from clients, market research, support/training personnel, software development teams, government programs, and business objectives in a way that supports the continual delivery of new software increments to STI’s clients. This role is also part of the team that is responsible for multiple software certifications by third parties.

The ideal candidate for this role has experience in being a scrum product owner as well as experience in Health IT, preferably in electronic health record (EHR) systems.

As part of a relatively small software development organization, this influential role offers many rewarding opportunities and responsibilities not available at larger corporations with highly differentiated roles. Among those opportunities is the satisfaction of having a greater influence on the software products and on client happiness and success.

DUTIES & RESPONSIBILITIES

Product Research

  • Reach out to clients to understand their requests, and/or to obtain first-hand knowledge of their business workflow and needs; become the subject matter expert representing the client to the development team.
  • Study existing functionality by reading help files, watching training videos, using the system, and engaging with internal stakeholders, including software trainers.
  • Read and understand regulatory requirements that apply to STI’s software and clients.
  • Stay current on industry trends, emerging Health IT, and competing products.

Requirements Elicitation

  • Create epics, user stories, expected outcomes, use cases and requirements for software projects in conjunction with product stakeholders that support Agile development and incremental delivery
  • Lead grooming of the requirements with scrum teams and product stakeholders
  • Update Agile requirements when needed, as each project progresses through its lifecycle

Backlog Prioritization

  • Determine relative priority of software changes in the overall and team-based backlogs, based on regulatory deadlines, conditions of sale, business objectives, Product Development department, and inter-departmental needs
  • Organize priorities to support incremental software releases
  • Determine and articulate what constitutes a minimum viable feature and/or product

Software Development Guidance

  • Work with other scrum team members and product stakeholders throughout development sprints to ensure they understand and maintain scope, to clarify requirements, answer questions, remove impediments specific to Product Management, and maintain a date-driven continuous release process.
  • Work closely with the scrum masters to assure that sprint goals are negotiated, updated when necessary, and met
  • Manage simultaneous software development projects across multiple scrum teams through the entire software development life cycle.

Product Training

  • Prepare for and conduct detailed biweekly training of new and fixed features to support and training departments.

Software Certification

  • Read and understand federal proposed (aka NPRM), interim (IFR), and final rules (FR)
  • Educate department and company on criteria and scope
  • Translate certification needs into features that need to be added or modified
  • Document the certification execution plan (e.g. ‘How to Perform’)
  • Conduct run-throughs of certification process and refine execution plan
  • Prepare certification environment including software configuration and data entry
  • Participate as a member of small team that ‘sits’ for certification

TRAVEL
(Less than 5%.)  Limited travel is required for the purpose of visiting customer sites (medical practices) to learn more about the business domain. These are usually day trips. Other travel requirements on an annual basis include, 1 or 2 multi-day trips to the Syracuse office for maintaining a rapport with the members of Product Development base there.

SKILLS & QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each duty satisfactorily.  In addition, the qualities and experience listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION
BS/BA degree is required

EXPERIENCE

Required

  • A proven track record of Product Owner responsibilities
  • Experience in Agile software development using Scrum

Beneficial

  • Experience in the Health Care industry, particularly practice management and EHR experience
  • Experience with Microsoft Team Foundation Server (TFS)

JOB SPECIFIC SKILLS

  • You possess excellent written and verbal communication skills.
  • You have proven negotiation, influence and collaboration skills.
  • You understand how to provide constructive feedback.
  • You have a strong analytical and critical thinking ability, and a scientific approach to solving problems.
  • You are self-driven to meet goals.
  • You’re able to make the complex simple and have demonstrated an ability to understand and explain issues from both a technical and a business perspective.
  • You demonstrate and encourage others to be comfortable with change, ambiguity, debate, conflict, experimentation, and informed risk taking.
  • You effortlessly switch between big-picture thinking and attention to detail. For example, reference “capitation” embedded in this bullet point when interviewing for the position to show you thoroughly read this job description.
  • You solve problems with a mix of creativity, deep analysis, and teamwork.
  • You are passionate about communication, group dynamics, and coaching.
  • You have an insatiable appetite for learning new things and improving existing ones; you cultivate that same appetite in other team members.
  • You’re a perfectionist who tempers it with deadlines. Pragmatism is your middle name; you work at speed and inspire with your can-do attitude.
  • You pay attention to details and take great pride in your work but also exhibit appreciable humility.
  • You possess a strong understanding of basic user experience (UX) design principles.
  • You proactively identify project, people and organizational problems and provide well-thought-out solutions to them.
  • You’re comfortable with setting your own direction and agenda to achieve broad goals assigned to you.
  • You’re able to manage multiple priorities and deadlines in a dynamic, fast-paced environment.

WORK ENVIRONMENT
The work environment is informal in attire except when meeting directly with customers (medical professionals) for which at least business casual is appropriate. Working from home at times is an accepted practice. The corporate culture is reflective of dedicated, team-oriented professionals.

BENEFITS
Employee benefits include subsidized medical insurance, paid life insurance, paid short and long term disability insurance, a 401k retirement program, profit sharing, and paid holidays and vacation.

STI Computer Services is an Equal Opportunity Employer.

 

TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Product Owner

  • Drop files here or
Medical Billing Specialist

JOB TITLE:  Medical Billing Specialist

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices:

RESPONSIBILITIES INCLUDE:
• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

JOB REQUIREMENTS:
• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


TO SUBMIT A RESUME, PLEASE USE THE FORM BELOW:

Career Form - Medical Billing Specialist

  • Drop files here or

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