About STI

STI Computer Services

Advancing the delivery of ambulatory healthcare for clinicians with Service, Technology and Innovation.

Our History, Your Future

Healthcare has become complicated to navigate. Medical practices have become difficult to manage. An innovative company with flexible solutions is needed to guide you through these ever-increasing challenges.

For almost 40 years, STI Computer Services has been your healthcare partner providing software and support to thousands of medical practices.

Since 1979, our mission as a Healthcare Technology Company is to:

  • Provide comprehensive, intuitive Health IT solutions
  • Provide peace of mind and security to clients in the ever-changing, fast-paced world of Healthcare and Information Technology
  • Transform the healthcare landscape by improving the efficiency of small to mid-size medical practices

Why STI?

  • Developed one of the first Practice Management and EMR systems in the country
  • With over 40 years of experience, our team has a depth of knowledge and expertise rarely seen in the Health IT industry
  • We pride ourselves on meaningful connections with clients to serve as more than vendors, but as their partners in their success

value based healthcare STI


 STI developed one of the first Practice Management and EMR systems in the country?

Our proud partners and affiliations include:

  • Original Member of the HIMSS Electronic Health Records Association (EHRA)
  • SureScripts White Coat of Quality award for 2012, 2013 and 2015
  • Nuance Dragon Advantage Partner
  • Microsoft Silver Partner

Our proud partners and affiliations include:

  • Hewlett Packard Enterprise Partner Ready Business Partner
  • HP Inc Partner First Silver Partner
  • ESET Gold Partner
  • Varnex- Trusted IT Advisors- Member

Click to See a Full List of Our Partners and Affiliations

Technology Partners

  • Microsoft
  • Amazon
  • Apple Developer Program for iOS
  • Google Developer for Android
  • Nuance
  • Surescripts
  • MidMark
  • ConnectiveRx

HIEs and RHIOs

  • DHIN
  • HealtheConnections
  • HealtheLink
  • …And many more, for a full list visit our Interfaces page

Healthcare Associations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Original Member of the Electronic Health Records Association (EHRA)

Life Science Information Service Partners

  • First Databank
  • American Medical Association
  • National Library of Medicine


Interoperability Partners

  • SureScripts
  • CECity
  • Healthmonix
  • LabCorp
  • Quest
  • …And many more! We’re continually adding new interoperability partners. Please contact us if you don’t see one here.

Our Team

Ted Itzkowitz


Mark Allen

Division President

Joe Cerra

National Sales Manager

Dawn Gaskill

Director of Client Services

Al Toper

Director of Technical Services

Swithin Chandler

CTO and Director of Software Development

Barbara Lee

Training, Digital Content, EMR Support Manager

Chris Motes

Practice Management Support Manager

Karen Gibble

RCM Division Manager

Beth Dane

Product Manager

Doug Raab

Software Development Manager

Kristin Babula

Quality Assurance Manager

Chad VerDow

Software Development Manager

Jim Diaz

Technical Services Manager

Dana Schubert

Technical Help Desk Manager

Dan Woods

Internal IT Manager


STI Computer Services combines cutting-edge healthcare technology with superior personalized support, empowering your medical office to run more efficiently than ever before. We are proud to offer your practice the following solutions:

  • ChartMaker® Clinical EHR moves your paper-based practice into the digital world and beyond
  • From Charge Entry to Payment Posting, ChartMaker® Practice Manager allows your office to run efficiently
  • Manage and track your payments and claims with our time-saving Revenue Cycle Management and Billing Services
  • Providing the features physicians want, ChartMaker® Mobile breaks the shackles that keep you at your desk
  • Take advantage of cloud-based services with ChartMaker® Cloud
  • You take care of your practice and we’ll take care of your network with STI Managed Technical Services

STI is proud to offer solutions that can be customized to any medical specialty. This includes customized reports, templates and even a Customer Forum to exchange ideas and best practices with those in your specialty.

STI’s Training Department is ready to assist and guide you thru every step of your ChartMaker® Medical Suite implementation. Our training options include on-site and remote-based training. When one of our highly dedicated trainers is not assisting you, our Software and Technical support teams are only one call away. All STI personnel including phone support are based in the United States.

STI’s Software Support and Technical Service teams are available via phone and email 7:00 AM to 5:15 PM, Monday thru Friday. In addition, our Emergency After Hours Support is available 7 days a week.

STI’s Digital Content team is also dedicated to providing training content including videos and Instructional Guides to keep your practice and staff informed. Our goal is to keep you up-to-date on not only new features in ChartMaker® Medical Suite but with new regulations and programs in the Healthcare industry as a whole.


STI Computer Services is searching for talented professionals to facilitate our continuous growth in the Healthcare Information Technology Marketplace. We currently seek candidates to fill the available positions listed below.

If you feel your qualifications are a match for any these available positions, please follow the application instructions contained in the contact section for each posting.

Clinical Support Analyst Level I

Position Summary:

The Clinical level 1 support analyst provides the first line of support to our customers using the ChartMaker Medical Suite EMR (Clinical) application software. Requests for assistance come into level 1 via phone calls and website support requests. In addition to having a thorough knowledge of ChartMaker Clinical, understanding the basics of the current regulatory programs such as MIPS and MU are needed. Training will be provided in all areas to gain this knowledge.


  • Respond to incoming support requests from users of ChartMaker®
  • Work directly with customers, via phone or email to address issues and concerns.
  • Investigate and document software client reported software issues.
  • Collaborate with Clinical Level 2 analyst(s) to recommend solutions to software issues
  • Assist with software upgrades.
  • Train customers in the use of our software as needed.
  • Recommend enhancements to the software as needed.

 After-hours Coverage:

  • Respond to after-hours calls, as part of a scheduled rotation.
  • Familiarity with the remote access process to our customer sites.

 Skills and Abilities:

  • Requires excellent interpersonal and customer service skills
  • Must be well organized, self-motivated, able to work independently
  • Strong analytical and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to work with groups or committees.
  • Ability to prioritize requests and activities

Experience, Knowledge & Skills:

  • 2-5 years’ experience supporting application software.
  • Knowledge of SQL query language preferred
  • Knowledge of physician practice workflow preferred
  • Working knowledge of HL7 interfaces is a plus
  • Teaching/Training skills
  • Experience with computers in networked environment and cloud environments


  • Promote cooperation and understanding, share information, and resources with others.
  • Work collaboratively with others to accomplish goals and tasks.
  • Work effectively with team members to find solutions that benefit all
  • Actively support group decisions.


  • Bachelor’s degree or equivalent work experience

How to Apply:

Please fill out the form below with your attached Cover Letter and Resume:

Career Form: Clinical Support Analyst Level I

  • Drop files here or
Medical Billing Specialist

JOB TITLE:  Medical Billing Specialist

An established RCM company is seeking an experienced Medical Billing Specialist to provide revenue cycle management services for independent physicians and group practices:

• Maintenance of data files received from client in an organized fashion.
• Submission and verification of electronic insurance claims.
• Editing of electronic insurance claim denials for resubmission.
• Production and mailing of paper claims w/ necessary attachments.
• Processing of appeals to facilitate claim denials.
• Production and mailing of secondary claims with EOBs attached.
• Production and review of electronic patient statements.
• Coordination of patient account collection agency activity.
• Posting and balancing of payments received.
• Processing of patient and insurance refunds.
• Processing of returned patients checks.
• Working the aged accounts receivable report to follow up on past due claims.
• Production of end-of-month financial reports for managerial review.
• Production of specialty requested reports as needed.
• Assisting clients with credentialing issues and fee schedule renegotiation.
• Providing coding guidance as needed (CPCs on staff)
• Providing telephone/email support for physicians and patients as needed.

• Must have two years of applied experience in billing, health care field preferred.
• Knowledge of Medicare, Medicaid and Private Insurance billing regulations preferred.
• Strong computing and software skills (PC, MS Word, Excel, Outlook)
• Solid written and verbal communication skills.
• Knowledge of ChartMaker Practice Manager software a plus.


  • Drop files here or

See How STI Can Help You

Contact Us