Verify ERAs Received by Change Healthcare

With the recent Change Healthcare transmission issues, it’s important to verify all ERAs were received by your office. It is recommended that you compare the payments listed under Search Remits in Vision against the payments listed under ERA Requeue in 24/7.

If an ERA listed under Search Remits was not received by your office and IS listed under ERA Requeue in 24/7, select the check to requeue it It will be available for download via Retrieve Reports on the Insurance Billing tab in Practice Manager after about an hour.

If an ERA listed under Search Remits was not received by your office and is NOT listed under ERA Requeue in 24/7, a service request must be opened.

1. In the Service Requests menu, click Create.

2. In the Create a Service Request page, click ERA.

3. Select Missing ERA (Electronic Remittance),and then click Continue.

4. Enter the pertinent information, then click Next, and then click Submit.

If your office does NOT have a Vision or 24/7 account, please set these up immediately. Call Change Healthcare at 866-924-4634, press option 3 for assistance.