Practice Manager Tip: Patient Billing Dunning Notices
Have you reviewed your Patient Billing “Dunning Notices” lately? Do you know what Dunning Notices are? Dunning Notices are additional messages that appear on patient statements and are customizable! The system automatically progresses* from displaying message 1 to message 2 (etc.) as subsequent statements are generated for the same charge.
*This process is dependent on your settings for “Cycle Days” which are configured under Administration > Preferences > System Level Preferences > Patient Billing Control tab. Each cycle timeframe is what dictates when it drops to the next message #.
To modify your Dunning Notices, go to Add-ins > Patient Billing > Dunning Notice.
Click “Edit” and double-click in the applicable Message field you would like to modify. Make your changes and click “Add to List”. Repeat as necessary and then click “Save All” when you are finished.
These statements print on the bottom left-hand side of each patient bill.
Our “preview patient” option in the Patient Billing tab includes a column showing which Dunning message will print.
