Although it is difficult to admit, STI, like all cloud-based service vendors, occasionally encounters service outages from time to time. When an outage occurs, it can be frustrating for you, our clients. Be assured, that we are continually implementing ways to prevent these kinds of problems, whether it’s by replacing and upgrading hardware, or making software changes.…Read More

Our January newsletter is out now with topics on: Introducing ChartMaker Go Acquisition of Pilla Billing MIPS Assistance 2018 – What to Expect MIPS Year 2 & ChartMaker Mobile Webinars Read the full version

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Our November newsletter is out now with topics on: STI Launches a New Web Site MIPS Assistance Program – 2017 Preliminary Results What to Expect for MIPS 2018 ChartMaker® Mobile Webinars Read the full version

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A new hyperlink is now active for Change Healthcare’s ON24/7 site.  Please begin using the new ON24/7 hyperlink starting now. New:  ON24/7 Hyperlink:  client-support.changehealthcare.com Old:  ON24/7 Hyperlink:  clientsupport.emdeon.com The old ON24/7 hyperlink will be permanently disabled on August 8, 2017. Do you have it saved as a favorite link … if yes, don’t forget to…

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The Centers for Medicare & Medicaid Services is reviewing claims and letting practices know which clinicians need to take part in MIPS, the Merit-based Incentive Payment System. MIPS is an important part of the new Quality Payment Program. In late April through May, practices will get a letter from the Medicare Administrative Contractor that processes…

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As of the January 2017 implementation of the Delaware Medical Assistance Program’s Healthcare Portal a few offices have not received EOBs or payment. If you have submitted Delaware Medicaid claims through Change Healthcare (Emdeon) and have not received an EOB, please read the attached Customer Service Alert.

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The deadline for Eligible Professionals (EPs) to submit Reconsideration forms for the 2017 payment adjustment—based on the 2015 EHR reporting period—is February 28, 2017. No applications will be accepted after the deadline. Please visit the CMS website to find the EP Reconsideration Application. Complete this application if you received a letter from CMS that said…

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New Policy on JW Modifier Effective January 1, 2017, the use of the JW modifier is required for claims with unused drugs or biologicals from single use vials or single use packages that are appropriately discarded. Providers are required to document the discarded drug or biological in the patient’s medical record. The JW modifier is…

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