STI Computer Services, Inc.
STI Computer Services, Inc. (“STI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sticomputer.com, use our services, or otherwise interact with us.
1. Information We Collect
We may collect the following types of information:
Personal Information you provide to us:
- Name, email address, phone number, and company name
- Business address and contact details
- Information submitted through contact forms, support requests, or consultation requests
- Payment and billing information (when applicable)
- Communications and correspondence with our team
Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
Information related to our IT services:
- Technical information necessary to provide support and managed services (e.g., system configurations, network details, usernames, and diagnostic data), collected only as needed to deliver contracted services.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our IT support and managed services
- Respond to inquiries, support requests, and consultation requests
- Process transactions and send related information
- Communicate with you about our services, updates, and promotional offers (you may opt out of marketing communications at any time)
- Monitor and analyze website usage and trends
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
3. Sharing of Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, providing services, or conducting business (e.g., hosting providers, email services, payment processors). These parties are obligated to keep your information confidential.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Protection of Rights: To protect the rights, property, or safety of STI, our clients, or others.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience, analyze traffic, and improve our services. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.
5. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
STI Computer Services, Inc. 1151 South Trooper Road, Suite A Eagleville, PA 19403 Email: privacy@sticomputer.com (or your preferred privacy email) Phone: 610-575-2300
Effective Date: July 21, 2026