Learning Resources
We not only provide white-glove, comprehensive, enterprise-level support, we deliver resources to educate and inform.
Tune In to Our Latest Videos
Please use our Video section below as a tool for your business. If you have questions on what might be the best service package for you, or to expand the suite of services you might already have, please feel free to contact one of our representatives at: HWSales@stimsp.com or 610-575-2300 ext. 1801
Windows 10 End Of Life Deadline is less than Five Months Away
Our webinar explores critical factors of consideration related to upgrading to Windows 11 from Windows 10 and whether replacing old computers are needed. We touch upon the chronology of Microsoft’s operating systems and explain Why Microsoft is ending support, Risks of continuing with Windows 10, Benefits and Options for users, as well as the vulnerabilities of failing to upgrade, including what industries are required to for Compliance.
Secure Your Business
In this 30 minute video Al Toper explains the benefits of using STI Managed Services. STI provides guidance and cost savings with hardware purchases, 24/7 monitoring and US based on-site engagement when needed.
Frequently Asked Questions
What do Managed Services Agreements cover?
Coverage varies depending on the level of support you choose, but in a nutshell, the Managed Services contracts are built to maintain your network as it is today. If you decide that you want to add new equipment or upgrade equipment to the latest and greatest, that is considered project work and is not covered under this contract. We offer several levels of support that can be tailored to your business and budget.
What is the turnaround for an on-site Technician?
For clients we are monitoring with our state of the art software- downtime is very rare. Many problems are detected and resolved BEFORE they result in critical downtime. On the rare occasion of a critical down situation, such as Server crash or Main Computer crash (computer used to generate revenue), the standard turnaround time is Next Business Day (or sooner). For all other issues, we do our best to remotely fix or patch the issue until the technician in your area is made aware and schedules according to severity of the issue and availability.
What happens if you can't fix my equipment?
If we can’t fix your piece of equipment and you are on a Managed Services Agreement- you have two choices:
- You can upgrade that equipment to a current model. This would be considered project work. STI can recommend the best current technology solutions and get you very competitive pricing on hardware.
- STI will replace it with working equipment of equal or greater value.(may be refurbished)
Is there any preventative maintenance included in the contract besides the monitoring?
Upon request, once a year, you can call to schedule a Technician to come to your office for a preventative maintenance visit. We will clean and dust your printers, computers and other equipment, as well as assessing your network to make recommendations on how to optimize performance.
It says you specialize in Healthcare IT, does that mean if I am not a Doctor or Hospital you won't service my office?
We are a Technical IT department. The support we provide is the same whether you are a medical office, legal, financial or any other type of business. The only things that are different are the Software Applications you use which we do not support under the Managed Services contract.