ChartMaker® Cloud Help and FAQs

Please use the following guide to answer some of the most Frequently Asked Questions about your ChartMaker® Cloud Account. Cloud Help

Q: How do I reset my password?

A: Your password can be reset by going to the password reset website. Please read our instructions beforehand.

Q: What do I do if it says my password has expired?

A: This is a security setting for your account. Your password must routinely be changed by going to the password reset website. Please read our instructions beforehand.

Q: My account is locked, what do I do?

A: You can unlock online HERE.  Please read our instructions beforehand.

Q: Can I use the same username and password for every computer?

A: Each cloud account (chartmakercloud\user) has their own space in the cloud.  If you are logged on at one computer in the exam room, it will close automatically when you log into a computer in the front office when you use the SAME chartmakercloud\user account

If you have chartmakercloud\userA logged into the front desk and chartmakercloud\userB in the exam room, you are still free to open Clinical under any user you want.  In this case you CAN be logged into the clinical program in 2 rooms with the same username.

The chartmakercloud\user and the user for Clinical(the actual program) are 2 separate accounts.

Q: I need to disable a user, what do I do?

A: You can disable a user by filling out our Cloud User Request form here.

Q: I need to add a user, what do I do?

A: You can add a user by filling out our Cloud User Request form here.

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